Substitute Checks and
Your Rights
What is a substitute check?
To make check processing faster, federal law permits
banks to replace original checks with "substitute checks."
These checks are similar in size to original checks
with a slightly reduced image of the front and back
of the original check. The front of a substitute check
states: "This is a legal copy of your check. You can
use it the same way you would use the original check."
You may use a substitute check as proof of payment just
like the original check.
Some or all of the checks that you receive
back from SCCU may be substitute checks. This notice
describes rights you have when you receive substitute
checks from SCCU. The rights in this notice do not apply
to original checks or to electronic debits to your account.
However, you have rights under other law with respect
to those transactions.
What are your rights regarding substitute
checks?
In certain cases, federal law provides a special procedure
that allows you to request a refund for losses you suffer
if a substitute check is posted to your account (for
example, if you think that the wrong amount was withdrawn
from your account or that money from your account was
withdrawn more than once for the same check). The losses
you may attempt to recover under this procedure may
include the amount that was withdrawn from your account
and fees that were charged as a result of the withdrawal
(for example, bounced check fees).
The amount of your refund under this procedure
is limited to the amount of your loss or the amount
of the substitute check, whichever is less. You also
are entitled to dividends on the amount of your refund
if your account is a dividend-bearing account. If your
loss exceeds the amount of the substitute check, you
may be able to recover additional amounts under other
law.
If you use this procedure, you may receive
up to $2,500 of your refund (plus dividends if your
account earns dividends) within 10 business days after
your claim is received and the remainder of your refund
(plus dividends if your account earns dividends) not
later than 45 calendar days after your claim is received.
SCCU may reverse the refund (including
any dividend on the refund) if it later is able to demonstrate
that the substitute check was posted correctly to your
account.
How do you make a claim for a refund?
If you believe that you have suffered a loss relating
to a substitute check that you received and that was
posted to your account, please write to SCCU at the
address listed on your statement. You must contact us
within 40 calendar days of the date that we mailed (or
otherwise delivered by a means to which you agreed)
the substitute check in question or the account statement
showing that the substitute check was posted to your
account, whichever is later. SCCU will extend this time
period if you were not able to make a timely claim because
of extraordinary circumstances.
Your claim must include:
- A description of why you have suffered
a loss (for example, you think the amount withdrawn
was incorrect);
- An estimate of the amount of your loss;
- An explanation of why the substitute
check you received is insufficient to confirm that
you suffered a loss; and
- A copy of the substitute check or information
to help us identify the substitute check, for example
the check number, the name of the person to whom your
wrote the check, and the amount of the check.
Bottom line: You probably won't see a
substitute check often. But your check frequently may
be converted into an electronic file and speed through
the payment process, so you will begin to see checks
cleared more quickly than in the past. Be sure you have
the funds in your account on the day you write a check,
and if you haven't already done so, set up overdraft
protection for your checking account.
Contact SCCU Member Services at (321)
752-2222 or (800) 447-7228 if you have any questions
about charges to your account, or if you would like
to arrange for overdraft protection. |