In order to capture member opinions and feedback, SCCU conducts surveys. We have recently added to the types of surveys we conduct, and now deliver survey opportunities to you through email, via phone, and occasionally through Online Banking.

Surveys are anonymous unless you choose to provide your contact information. You can also choose to make your survey results and your review available to fellow SCCU members, which will appear in several areas of our website. We are building a capability, much like other websites, that will display your feedback on our website. If you are part of a group currently being surveyed, you will receive an invitation to participate as follows.

Only members who have used a particular service or product are invited to submit ratings and reviews.

• Email: You will receive an email that includes a link to an online survey. Please make sure we have your current email address on file. Learn how here.
• Phone: When you complete a transaction at a branch, you may be contacted by phone within three business days to rate the service you received that day and to rate your overall branch experience.
• Online Banking: Occasionally you may see a survey notice when you log on to SCCU's Online Banking service. Simply click on the notice display to link to the survey. Not enrolled in Online Banking? It's easy to do! Click here for details.

Please add the following address to your list of approved senders so your survey invitation won’t be delivered to your Junk Mail box: sccusurveys@sccu.com.

SCCU utilizes SurveyMonkey.com, an online survey tool, to conduct our surveys. Links used within our email are coded to help track certain email statistics (including click-through rates and link popularity within a given email). Links within these surveys will direct you to an SCCU.com web page, or to the specific Survey Monkey page for your survey. At no time will we ask for your account number or other account identifying information. Providing contact information is strictly optional. If you do not wish to participate, you are not obligated to do so. If you would like to be excluded from future surveys, please email sccusurveys@sccu.com.