Online Banking 
 
Enroll in Online Banking
  • Frequently Asked Questions

FAQ




  • What is the Member Rewards program and why do you have it?
    Member Rewards is an exclusive Space Coast Credit Union program that provides benefits based on your level of participation in the credit union. The principle of cooperative ownership is an economic model that creates benefits for our member-owners and it forms the foundation of our  Member  Rewards program. The more a member participates in the credit union by using our products and services, and through transaction volume, the greater the rewards. Rewards come in the form of service discounts, waived fees, financial incentives, and free perks.  Using products such as checking accounts, debit cards, credit cards, vehicle and mortgage loans, and retirement accounts contribute income and strength to the cooperative. When you use these products to run your household, you are investing in the credit union, which allows us to provide you more benefits.
  • How is my Member Rewards level determined?
    Your Member Rewards level is based on your household’s participation in the credit union. You participate by using SCCU’s products and services.  Levels are determined at the beginning of the year, based on average balances and transactions from the previous year.  The calculation considers a combination of the following factors for all accounts in your household:  
     
    •    Deposit Balances: For all accounts in your household (except CD’s) we will first determine your average daily balance each month for the prior year.  With those calculations, we will then determine your average monthly balance.  Your Member Rewards level will be based on the average of your average monthly balances.  If you opened your account(s) during the year, we will calculate your rewards level based on the number of months your account(s) has been open.   Certificates of deposit (CD’s) are excluded from this calculation.  

    •    Investment account balances are included in the deposit calculation to determine your Member Rewards level.  The balance in your investment account(s) as of the middle of the current month is used in the calculation of your rewards level for the following month.  

    •    Loan Balances:  For all loans in your household, we will determine your month-end loan balance for each month in the prior year.  The month-end loan balances will be used to calculate the average loan balance for the year.  Your Member Rewards level will be based on the average of your monthly average loan balance for the year.  If you opened your loan account(s) during the year, we will calculate your rewards level based on the number of months your loan account(s) has been open.  

    •    Transactions:  We will add together all purchase and payment transactions conducted on your account(s) for the prior year and then calculate the average monthly number of transactions.  Your Member Rewards level will be based on the average monthly number of purchase and payment transactions.  If you opened your account(s) during the year, we will calculate your rewards level based on the number of months your account(s) has been open.
     
    You will remain at this level for the entire calendar year, unless your household’s relationship with the credit union increases and you qualify to be moved up to a higher level.  
     
    •    Member Rewards levels are calculated at the end of each week for the entire household
    •    Your household is comprised of all SCCU membership accounts that share your address
    •    When you qualify to move up a level through the addition of a new loan or higher deposit account balance (excluding CD’s), your new benefits are extended to you the day after the addition
    •    When you conduct enough transactions in the month to reach the next level, your new level and benefits will be applied the following month
     


  • How will I know what my member rewards level is?
    Your member rewards level will be displayed on your monthly account statement (provided to you either by mail or through on-line banking).
  • Can joint credit card holders redeem the Cash Back Rewards?
    Anyone who has access to the designated deposit account may withdraw the Cash Back Rewards funds.  For example, if you are sharing your credit card with your child and they have access to your designated deposit account, they will have access to your funds.
  • Can my member rewards level move up during the year?
    Yes. See "How is my member rewards level determined?" for additional details.
  • Can my member rewards level move down during the calendar year?
    No.  Your member rewards level will not move down during the year; it can only move up!  When you qualify to move up a level through the addition of new loan or higher deposit account balances (excluding CD’s), your new benefits are extended to you the day after the addition.  When you conduct enough transactions in the month to reach the next level, your new level and benefits will be applied the following month.
  • How can I earn the most rewards with SCCU’s Member Rewards program?
    Space Coast Credit Union's Member Rewards Program provides benefits such as free or discounted services based on your level of participation in the credit union.  You participate in the credit union by using our products and services to run your household, and to satisfy your financial needs.  We want to be your partner every step along your financial path. So, the more you use SCCU, the greater the rewards you receive in return!
  • If I choose to close my Space Coast Credit Union account, how are my Cash Back Rewards redeemed?
    Your accrued Cash Back Rewards must be closed out prior to closing your account.
  • Will I earn Cash Back Rewards on my Student and/ or Secured Credit Cards?
    Yes, Student and Secured Credit Cards will accrue Cash Back Rewards.
  • Do my Cash Back Rewards have an expiration date?
    There is no expiration date to redeem your Cash Back Rewards.
  • How often will my cash back rewards be reviewed?
    The Member Rewards level and the Cash Back Rewards are evaluated every month.  Our new Member Rewards Program allows your Member Rewards level to increase as your activity level increases. This ensures you are earning the maximum benefits all year long.  Your Member Rewards level and Cash Back Rewards can only improve, based on activity, and will not go down during the current year.
  • Will I earn Cash Back Rewards on my business credit card?
    Yes, all Space Coast Credit Union Business Credit Cards will earn 1% cash back on all qualifying purchases.  At this time, business accounts do not participate in the Member Rewards Program, but we are including the business credit cards in the Cash Back Rewards Program.
  • Will I earn Cash Back Rewards on my Pink Card? Will I still be able to donate?
    Your Pink Card will earn Cash Back Rewards at the percentage rate that is applicable to your Member Rewards level.   Starting 2015 SCCU will no longer automatically deduct rewards and donate them on a member’s behalf.  If you would like to donate to the Florida Breast Cancer Foundation, you can redeem your cash rewards and make a direct donation to them on their website floridabreastcancer.org
  • I have multiple credit cards – will all of them earn Cash Back Rewards?
    Yes, all Space Coast Credit Cards will earn Cash Back Rewards. 
  • Why don’t Members at the Classic level of the Member Rewards Program qualify for Cash Back Rewards?
    Members at the Classic level of the Member Reward Program do not qualify for Cash Back Rewards.  However, with a few slight adjustments to your activity level an upgrade to your Member Rewards Program level is possible.  You will earn 1.00% Cash Back Rewards when you upgrade to the Select level.  Would you like to explore ways to take advantage of all the benefits Space Coast Credit Union offers our members?  Call today!  321-752-2222, option 5
  • Can I apply the Cash Back Rewards to pay my credit card bill?
    Once your Cash Back Rewards redemption is deposited to your designated deposit account, you may conduct a transfer from your designated deposit account to pay your credit card bill.  You may not pay a loan payment with Cash Back Rewards. To pay your credit card bill with your Cash Back Rewards you will simply need to process this transaction in person or on the phone.
  • What happens if my card is lost or stolen?
    Your security is our priority.  In the event of your Space Coast Credit Union credit card is lost or stolen, we would block the card to prevent potential fraud from occurring.  A new card would be established and any Cash Back Rewards earned would still be available to your membership.  Your earned Cash Back Rewards would be transferred to your new Space Coast Credit Union credit card.
  • Can I withdraw cash from my Cash Back Rewards?
    All Cash Back Rewards will be deposited into your savings account.  You will need to initiate a request to redeem your cash back rewards, and once your Cash Back Rewards have been deposited, you will have full access to your funds and can withdraw cash.
  • What if I have returns on the card?
    Cash Back Rewards are earned on all qualifying purchases minus any returns that are processed in a particular month.
  • When can I redeem my Cash Back Rewards?
    You can request your Cash Back Rewards redemption for any denomination, up to your accrued reward balance.  To redeem your cash back reward visit your local SCCU branch or call the Member Service Center. 
  • How do I earn Cash Back Rewards?
    When you make purchases on your Space Coast Credit Union Credit Card you will start earning Cash Back Rewards.  Keep in mind Cash Advances, Balance Transfers, Payments, Adjustments, All Fees and Returns do not earn Cash Back Rewards.
  • How much Cash Back Rewards will I earn?
    The Cash Back Rewards percentage you earn is based on your Member Rewards Level.  Members at the Select level of the Member Rewards Program will earn 1% cash back on all purchases.   Members at the Premier level of the Member Rewards Program will earn 1.25%.  Members at the Elite level of the Member Rewards Program will earn 1.50%.  Members at the Diamond Elite level of the Members Rewards Program will earn 2%.
  • When will the Cash Back Rewards Program start?
    The Cash Back Rewards Program will begin on January 1, 2015, with the launch of our new Member Rewards Program.  Members will start to earn cash back on all qualifying purchases with their Space Coast Credit Union credit card starting in January 2015.  Your Cash Back Rewards redemption amount will appear on your February 2015 statement and each statement moving forward
  • I currently receive paper statements, will I be charged a fee?
    If you are a Diamond Elite, Elite or Premier member,  you will continue to receive paper statements free of charge.  We also offer E-Statements which are free at all Member Rewards levels and provide several benefits: fast and secure delivery, convenient, and you can access and view up to 25 months of account statements for easier record keeping and tax preparation.  

    If you would like to increase your Member Rewards level, consider doing one or more of the following:

    Finance Your Auto with SCCU
    Finance your next purchase or refinance the vehicle loan you have now with another lender to SCCU. We may be able to save you money every month, and your loan balance will be considered when we calculate your household's Member Rewards level. Applying is fast and easy when you call Express Sales.

    Open & Use a Checking Account
    Call Express Sales to open a checking account in just minutes over the phone. When you use your account to make purchases and pay bills, those transactions will count toward your household's Member Rewards level and can place you in the Active level of the program. We offer a variety of checking options, and they all include free online banking, mobile banking with mobile deposit, and bill pay.  Look inside for more information about which transactions count towards your level.

    Use Your Debit Card
    SCCU checking accounts offer a free Visa® debit card, which can be used worldwide to make purchases. Debit transactions count toward your Member Rewards level, so get in the habit today of using your debit card for everything; it’s convenient, makes tracking expenses easier on your statement, and safer than cash with Visa’s Zero liability 1. If you don't have a debit card,  call the Member Service Center or visit a branch and request your free card.

    Move Your Money to SCCU
    We offer a wide variety of savings and high-yield Money Market accounts with very competitive rates. If you have funds at another institution, now is the time to give us a try. Just call Express Sales to open your account. Your non-CD deposit balances will count toward your household's Member Rewards level.

    Open & Use a Credit Card
    Earn up to 2% Cash-Back Rewards on eligible purchases with your SCCU Platinum Visa card.  Our credit card features low fixed rates and no annual fees.  Your cash back reward is based on your Member Rewards level and your credit card transactions count towards your Member Rewards level! If you don't have an SCCU Visa® credit card, just call Express Sales to apply in minutes over the phone.

    Open an Investment Services Account*
    Call to schedule a no-cost, no-obligation meeting with one of our LPL Financial Advisors. Your investment account balances1 are included in the deposit calculation to determine your Member Rewards level.2

    1 The balances in your investment accounts as of the middle of the current month are used in the calculation of your rewards level for the following month.  

    2 Securities and insurance products offered through LPL Financial and its affiliates member FINRA/SIPC. Space Coast Credit Union and Investment Services at Space Coast Credit Union are not a registered broker/dealer and is not affiliated with LPL Financial.

    •    NOT NCUA INSURED
    •    NO CREDIT UNION GUARANTEE
    •    MAY LOSE VALUE

    Investment options subject to minimums; see LPL Financial Advisor for details. For tax advice, please consult a qualified tax professional.


    Refinance Your Mortgage from Another Lender to SCCU
    If your mortgage isn't with SCCU, now might be a great time to refinance. SCCU home loans offer low interest rates, low closing costs, no application fee, and an easy online application available 24 hours a day, 7 days a week. Contact us today to see if we can save you money on the home you're already in, and increase your member rewards level and benefits with SCCU at the same time.

    Click Here to view Schedule of Fees



  • I currently have a Safe Deposit Box with you, will I still be eligible for a free box at renewal?
    If you are a Diamond Elite member, you are eligible for a free safe deposit box of any size1. On the renewal date of your safe deposit box, you will not be charged a rental fee.  If you are an Elite member, you are eligible for a free 3x5 safe deposit box1. On the renewal date of your safe deposit box, you not be charged a rental fee for this size box.  



    1 Subject to availability.
  • What benefits will I receive under this new program?
    Our new program offers many benefits based on your member rewards level, including Free Checking and up to 2% cash back on your credit card purchases!  Click on this link for additional details www.sccu.com/mynewrewards
  • I currently have a Free Checking account. Will my account still be free at any Member Rewards level?
    Yes, no matter what your Member Rewards level is our Free Checking account has no minimum balance requirements and no monthly maintenance charges.
  • I am at the (Classic, Select, or Premier) level. How can I avoid a minimum balance fee every month on my checking account?
    As part of our new and improved Member Rewards program, we now offer an absolutely Free Checking account with no minimum balance requirements and no monthly maintenance charges.  You may switch your current checking account to Free Checking by visiting your local branch or calling our Member Service Center.
  • Are my certificate of deposit (CD) balances included in the calculation for member rewards?
    No.  All deposit account balances are included, except certificates of deposit (CD’s)
  • Do you offer a free checking account?
    Yes! Space Coast Credit Union is proud to offer absolutely free checking with no monthly fees, no minimum balance, no transaction fees, free e-Statements, and more.

    Learn more about SCCU Free Checking here.
  • What is SCCU's routing number?
    SCCU's Routing Number is 263177903. You will need SCCU's Routing Number and your 13-digit electronic checking account number to accurately order your SCCU checks. Your 13-digit electronic checking account number can be found on your monthly print or electronic statement. You may also call the Member Service Center for assistance. Please note that failure to use the correct numbers may result in delayed or denied payments.
  • How do I Report a Lost/Stolen Debit or Credit Card?
    During business hours:
    Immediately call SCCU's Member Service Center, or visit any of our branches to report the problem. 
     
    Brevard: 321-752-2222, option 5
    Broward: 954-704-5000, option 5
    Miami-Dade: 305-882-5007, option 5
    All Other Areas: 800-447-7228, option 5
     
    An Associate will assist you. Your card will be blocked to prevent fraudulent activity. You will receive a new card within 10 days. Your Associate will discuss any further action to be taken on your part, if that is applicable to your situation. 

    Please have the following information available: 
    • Name
    • 16 Digit Card Number
    • Social Security Card

    If you are reporting a fraudulent transaction, please also provide the following information: 
    • Type of transaction (debit or credit)
    • Date of transaction(s)
    • Merchant(s)
    • Dollar Amount(s)
    After business hours:
    Call SCCU and select the ATM/Credit/Debit (Option 3), and then select “report a lost or stolen card” (Option 2).
     
    Please have the following information available:
    • Name
    • 16 Digit Card Number
    • Social Security Number
    • Dollar Amount(s)

    Please note the following important information: 
    • Your call will be rerouted to the Card Service System.
    • The only action that will be taken during an afterhours call is to block your card.
    • Please contact SCCU as soon as possible after reporting your card problem, so that an Associate can assist you with the additional actions necessary to restore your account. 

    Can’t get through?
    If, for any reason you cannot reach SCCU, you may call the national Card Service Center using the numbers below to report your card as lost or stolen so that it will be blocked to prevent fraudulent use. Please contact SCCU as soon as possible so that we may assist you in restoring your account. Card Service Center: 800-472-3272

    Fraudulent Transactions:
    PLEASE NOTE that when you report a fraudulent transaction, you will be asked to: 
    • File a police report
    • Complete a signed statement detailing the fraudulent activity
    • An Associate will provide the steps you need to take based on your particular situation. SCCU will provide any needed forms.
     
    Members with an Eastern Financial MasterCard® Credit Card or HELOC Platinum Visa® Credit Card
    • To report a MasterCard Credit Card lost or stolen, or to report fraudulent activity, please call the MasterCard Credit Card Lost/Stolen System at: 866-839-3485.
    • To report a HELOC Credit Card lost or stolen, or to report fraudulent activity, please call the Card Holder Services partner at: 800-449-7228. 
      Don’t forget to monitor your account for unauthorized activity, and report any suspicious transactions to SCCU. 
    • Log on to Online Banking any time to view current account activity. Don’t wait for your monthly statement.
    • If you do not use Online Banking, carefully review your monthly statement and contact SCCU to report any suspicious activity. 
  • How can I order checks?
    You may order checks on the SCCU website, at any SCCU branch, or by calling the Member Service Center. 
  • Who can apply for an SCCU Mortgage Loan?

    Space Coast Credit Union provides all who work or live in Brevard, Broward, Clay, Duval, Flagler, Hillsborough, Indian River, Martin, Miami-Dade, Monroe, Nassau, Orange, Osceola, Palm Beach, Pinellas, Seminole, St. Johns, St. Lucie, or Volusia Counties in Florida with mortgages loans. SCCU mortgage loans are available for properties throughout Florida, provided you meet our membership requirements. Membership is not required to apply - we can take care of your mortgage loan application and membership at the same time!

  • How do I apply for an SCCU FHA Home Loan?

    The easiest and fastest way to apply for an FHA loan is to get started with our online application. There's no application fee, and you can access the online mortgage application 24 hours a day, 7 days a week.

    You may also apply person-to-person over the phone with Express Sales

  • How do I know if an SCCU FHA Mortgage Loan is Right for Me?

    Space Coast Credit Union offers a wide range of low-rate affordable mortgages for everyone, including first-time homebuyers, which makes home ownership affordable. An SCCU Mortgage Loan Officer can help you determine if an FHA loan is the right mortgage loan for you, or if another home loan will save you even more money.

  • What is FHA Mortgage Insurance?

    FHA mortgage insurance provides mortgage lenders like Space Coast Credit Union with protection against losses as the result of homeowners not being able to pay (or defaulting) on their mortgage loans. The mortgage lenders bear less risk because FHA will pay a claim to the lender in the event of a homeowner's default. Loans must meet certain requirements established by FHA to qualify for insurance.

    Since Space Coast Credit Union is a member-owned financial cooperative, it is important that we provide services to a wide range of members while protecting the interests of the cooperative as a whole. FHA mortgage insurance allows Space Coast Credit Union to be the Florida mortgage lender of choice for potential and current homeowners during every stage of life.

  • What is the Federal Housing Administration?

    The Federal Housing Administration, generally known as "FHA", provides mortgage insurance on loans made by FHA-approved lenders like Space Coast Credit Union throughout the United States and its territories. FHA insures mortgages on single family and multi-family homes, including manufactured homes and hospitals. The Federal Housing Administration is the largest insurer of mortgages in the world, insuring over 34 million properties since its inception in 1934.

  • What is an FHA Home Loan or FHA Mortgage?

    An FHA insured loan (also known as FHA home loans, FHA mortgages, or just FHA) is a Federal Housing Administration (FHA) mortgage insurance backed mortgage loan provided by FHA-approved lenders, like Space Coast Credit Union.

    This means that the Federal Housing Administration, a part of HUD (the U.S. Department of Housing and Urban Development), insures the loan so that Space Coast Credit Union can provide potential home buyers with loans that feature lower down payment requirements, low closing costs, and lower credit score requirements.

    To obtain mortgage insurance from the Federal Housing Administration, a mortgage insurance premium (MIP) equal to a percentage of the loan amount at closing is required. This MIP is normally financed by the lender and paid to FHA on the borrower's behalf. FHA loans also include a monthly premium. An SCCU Mortgage Loan Officer can help you determine if an FHA loan is the right mortgage loan for you.

  • Who can I contact to request payment assistance with a loan?

    If you are experiencing problems making your payments due to changes in your financial situation, please call SCCU's Collections department:

    Brevard: 321-752-2222, option 7
    Broward: 954-704-5000, option 7
    Miami-Dade: 305-882-5000, option 7
    All Other Areas: 800-447-7228, option 7

  • Don't traditional and Roth IRAs allow me to withdraw funds for education expenses?

    Traditional and Roth IRAs do offer penalty-free withdrawals for qualified higher-education expenses, but you may still need to pay taxes on those withdrawals. In contrast, withdrawals from a Coverdell ESA are both tax-free and penalty-free if used for qualified education expenses.

    This article is not intended as tax advice. Contact a tax professional.

  • If I contribute to a Coverdell ESA, can I still contribute to a traditional or Roth IRA?

    Contributions to traditional or Roth IRAs have no effect on the contributions you can make to each Coverdell ESA.

    This article is not intended as tax advice. Contact a tax professional.

  • How does the Coverdell ESA affect other education savings incentives?

    Contributions can be made on behalf of the same child to both a Coverdell ESA and a qualified tuition (section 529) plan. A person can also receive tax-free distributions from a Coverdell ESA in the same year he or she claims the Lifetime Learning or HOPE Scholarship tax credits, but the same expenses cannot be used for more than one of these tax benefits.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I roll funds from a traditional or Roth IRA into a Coverdell ESA?

    No, rollovers from a traditional or Roth IRA into a Coverdell ESA are not allowed.

    This article is not intended as tax advice. Contact a tax professional.

  • What if my child earns an academic scholarship and the tuition is waived?

    The amount of scholarship money your child receives is deducted from the allowable expenses for the Coverdell ESA. For example, if qualified expenses total $6,000 and your child receives a scholarship for $3,000, you can make a qualified withdrawal of $3,000 from the Coverdell ESA. Remember that unused funds can always be rolled over into the Coverdell ESA of a family member.

    This article is not intended as tax advice. Contact a tax professional.

  • Who is considered a family member for the purposes of a rollover?

    Family members of the designated beneficiary who are eligible to receive unused funds include (but are not limited to) spouses, siblings, nieces, nephews, parents, aunts, uncles, children and grandchildren. Of course, some of these categories will be eliminated immediately, since the new designated beneficiary must be under the age of 30 at the time of the rollover (except that the age 30 limit does not apply to a special needs beneficiary).

    This article is not intended as tax advice. Contact a tax professional.

  • What happens if my child doesn't use the funds?

    If your child (the designated beneficiary of the ESA) decides not to go to college or leaves school before all the funds are withdrawn, you can roll unused funds into the Coverdell ESA of another child in your family. The beneficiary of the Coverdell ESA who receives the unused funds must be under the age of 30 (except that the age 30 limit does not apply to a special needs beneficiary).

    This article is not intended as tax advice. Contact a tax professional.

  • What educational expenses are considered to be "qualified"?

    Qualified expenses include tuition, fees, books, supplies, and equipment required for enrollment or attendance at nearly any post-secondary educational institution (public, nonprofit or proprietary). Certain room and board expenses also may qualify. Qualified expenses also include these same expenses for elementary and secondary education, and the purchase of computer technology or equipment that is used by the beneficiary and the beneficiary’s family while the beneficiary is in school.

    This article is not intended as tax advice. Contact a tax professional.

  • When can I withdraw funds from a Coverdell ESA?

    As the responsible individual, you can withdraw funds at any time. However, to avoid tax consequences from the withdrawal, you must use the funds to pay for qualified education expenses for your child (the ESA's designated beneficiary) before he or she reaches age 30 (except that the age 30 limit does not apply to a special needs beneficiary).

    This article is not intended as tax advice. Contact a tax professional.

  • Who controls the account?

    Every Coverdell ESA must have one, and only one, "responsible individual" to oversee the account. This person decides when funds will be withdrawn and if and when funds will be rolled over to the Coverdell ESA of a family member. You can be the "responsible individual" as long as you are a parent or legal guardian of the child. The child can serve as the responsible individual after becoming an adult.

    This article is not intended as tax advice. Contact a tax professional.

  • As a parent, am I the only one who can open and contribute to a Coverdell ESA for my child?

    No. Anybody who meets the income requirements can open and contribute to your child’s Coverdell ESA. This includes grandparents, aunts and uncles, family friends and anyone else who wants to pitch in to your child’s education fund. Corporations, tax-exempt organizations and other entities can also make Coverdell ESA contributions, and there are no income limits on these contributors. However, the total annual contributions to all Coverdell ESAs for each child can’t exceed $2,000.

    This article is not intended as tax advice. Contact a tax professional.

  • How long can I contribute to the account?

    You can make contributions to a child’s Coverdell ESA until he or she reaches the age of 18. This age limit does not apply to special needs beneficiaries. This is a person who requires additional time to complete his or her education because of a physical, mental or emotional condition (including a learning disability).

    This article is not intended as tax advice. Contact a tax professional.

  • What happens if my (our) income is too high to make the full contribution to a Coverdell ESA?

    You can make contributions of less than the full amount if you are a:

    • Single filer with MAGI between $95,000 and $110,000
    • Joint filer with MAGI between $190,000 and $220,000

    If your income exceeds these amounts, you cannot make a regular Coverdell ESA contribution for that year.

    This article is not intended as tax advice. Contact a tax professional.

  • Who is eligible to open and contribute the full amount to a Coverdell ESA?

    You can contribute the full amount if you are a:

    • Single filer with modified adjusted gross income (MAGI) up to $95,000
    • Joint filer with MAGI up to $190,000

    This article is not intended as tax advice. Contact a tax professional.

  • What is the most I can contribute to a Coverdell ESA?

    The total contributions each year to each child’s Coverdell ESA cannot exceed $2,000. If you’re eligible, you can contribute the full amount for each child. For example, if you have three children and each has his or her own Coverdell ESA, you can contribute $6,000 ($2,000 to each ESA).

    This article is not intended as tax advice. Contact a tax professional.

  • How does a Coverdell ESA work?

    Unlike traditional IRAs, contributions to a Coverdell ESA are never tax-deductible. However, a Coverdell ESA offers you the potential for tax-free withdrawals - including earnings.

    This article is not intended as tax advice. Contact a tax professional.

  • What is the deadline for making a Coverdell ESA contribution?

    The deadline for making a Coverdell ESA contribution is the tax return deadline for the year for which the contribution is being made (usually April 15 of the following calendar year) not including extensions.

    This article is not intended as tax advice. Contact a tax professional.

  • What is a Coverdell Education Savings Account (ESA)?

    The Taxpayer Relief Act of 1997 created the Education IRA, now known as the Coverdell ESA. Its sole purpose is to help you pay for your child’s education expenses, such as tuition, fees, books, supplies, equipment, and in some cases, room and board and computers. These options were improved by the Economic Growth and Tax Relief Reconciliation Act of 2001.

    This article is not intended as tax advice. Contact a tax professional.

  • Do I have to take minimum distributions when I reach age 70½?

    No. The Roth IRA is more flexible than a traditional IRA because you are not required to start taking minimum distributions when you reach age 70½. If you don’t need the cash, you can let your money continue to grow tax-free for as long as you like. However, minimum distributions must be made to your beneficiaries following your death.

    This article is not intended as tax advice. Contact a tax professional.

  • When can I start taking tax-free distributions from my Roth IRA?

    You can withdraw most contributions without paying income tax at any time. Distributions are treated as first being attributable to your contributions until all of your contributions have been distributed.

    There are two requirements to qualify for tax-free withdrawals of the income your Roth IRA has earned. First, your Roth IRA must meet the "five-year test." In other words, it must be five years after the first year for which Roth contributions were made. Second, one of the following conditions must apply:

    1. You are over age 59½
    2. Funds are going to your beneficiary upon your death
    3. You have become disabled
    4. You are using the funds for a first-time home purchase.

    If you have made a conversion contribution, please read further for taxation issues regarding conversions.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I have both a traditional and a Roth IRA?

    Yes, you can maintain both types of IRAs at the same time. You can even make contributions to both types of IRAs in the same year. But your contributions to both Roth and traditional IRAs cannot exceed the maximum contribution.

    This article is not intended as tax advice. Contact a tax professional.

  • Will my Roth IRA affect the amount that I can contribute to my employer sponsored retirement plan?

    No. The amount you contribute to your 401(k) or other employer-sponsored plans will not be affected by your Roth IRA. However, you must conform to the plan contribution limits for your employer-sponsored plan.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I still contribute to a Roth IRA if I participate in an employer-sponsored retirement plan?

    Yes, and you can contribute past age 70½, as long as you continue to earn compensation.

    This article is not intended as tax advice. Contact a tax professional.

  • What happens if my (our) income is too high to make a full contribution to a Roth IRA?

    A smaller contribution can be made if your MAGI is between $107,000 and $122,000 for single filers, and between $169,000 and $179,000 for joint filers. When income exceeds $122,000 for single filers and $179,000 for joint filers, a regular Roth IRA contribution cannot be made for that year.

    This article is not intended as tax advice. Contact a tax professional.

  • How much can I contribute to a Roth IRA?

    If you meet the eligibility tests described above and you are under age 50, you can contribute up to $5,000 for 2012. For owners age 50 and older, your limit for 2012 is $6,000.

    This article is not intended as tax advice. Contact a tax professional.

  • Am I eligible to contribute to a Roth IRA?

    You are eligible if you earn compensation and your income is less than limits set by Congress. A single filer who has modified adjusted gross income (MAGI) up to $107,000 can make the full Roth IRA contribution for that year. Each spouse filing a joint federal income tax return showing a MAGI up to $169,000 can make the full Roth IRA contribution for that year. Some people with higher MAGI may be able to make smaller contributions.

    Single filer for 2012: up to $107,000 for full contribution $107,000 to $122,000 subject to phase out and over $122,000 no contribution allowed.

    Married filing jointly for 2012: up to $169,000 full contribution $169,000 to $179,000 subject to phase out and over $179,000 no contribution allowed

    Married filing separately for 2012: up to $10,000

    This article is not intended as tax advice. Contact a tax professional.

  • How does a Roth IRA work?

    Unlike traditional IRAs, contributions to a Roth IRA are never tax-deductible. However, the money in your Roth IRA, including earnings, can be withdrawn tax-free. Of course, you must conform to the plan provisions to get this tax-free advantage.

    This article is not intended as tax advice. Contact a tax professional.

  • What is a Roth IRA?

    A Roth IRA is an individual retirement account created by the Taxpayer Relief Act of 1997. Named for former Senate Finance Committee Chairman William Roth, Jr., this IRA offers more incentives to boost your retirement savings, as well as more ways to use your nest egg.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I deduct contributions for a traditional IRA?

    If an individual or an individual and spouse are NOT covered by an employer retirement plan, contributions are 100% deductible at any income level.

    If an individual or married couple is covered by an employer plan, the covered individual's contributions may be deductible subject to certain income limits.

      2012
    Single filer: $56,000-$66,000
    Married filing jointly: $90,000-$110,000
    Married filing separately: $0-$10,000

    If only the spouse is covered by an employer retirement plan, the covered individual’s contributions may be deductible to certain income limits:

      2012
    Married filing jointly: $169,000-$179,000
    Married filing separately: $0-$10,000


    This article is not intended as tax advice. Contact a tax professional.

  • What happens to my traditional IRA after my death?

    You may designate one or more beneficiaries to receive your IRA after your death. If your spouse is your beneficiary, he or she may directly transfer your traditional IRA to his or her own IRA tax-free. In addition, all beneficiaries have the option of taking a lump-sum payment or periodic payments over a number of years. Any tax-deferred money in your traditional IRA at the time of death will be taxed when it is distributed to your beneficiaries.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I move money from a traditional IRA to a Roth IRA?

    You can move money from your traditional IRA to a Roth IRA if your adjusted gross income for the year is $107,000 or less, and you are either single, or married and filing a joint tax return. In the year you convert, you will have to pay federal income taxes on the amount that you move, except the portion that is treated as the return of your traditional IRA basis. You may also be subject to state income taxes.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I move funds from a qualified retirement plan to a traditional IRA?

    If you are entitled to receive an eligible rollover distribution from an employer's plan, you can continue deferring taxes by moving the money into a traditional IRA. The best way to do this is to inform the plan administrator that you want the funds moved directly to your traditional IRA in a direct rollover. The plan administrator will inform you before making an eligible rollover distribution.

    This article is not intended as tax advice. Contact a tax professional.
  • When must I begin taking distributions from my traditional IRA?

    You must begin taking required minimum distributions from your traditional IRA at age 701/2. The minimum distributions each year will be computed using an IRS formula. You are allowed to delay the first year’s payment until April 1 of the following year, but you will receive two years’ worth of payments in your 711/2 year if you choose to delay.

    This article is not intended as tax advice. Contact a tax professional.

  • If I make an early withdrawal from my traditional IRA before age 59½, do I pay a penalty?

    In general, you must pay a ten percent tax on early distributions or withdrawals before age 59½. But the early distribution tax does not apply in the following situations:

    1. Death
    2. First-time homebuyer
    3. Qualified higher education expenses
    4. Certain unreimbursed medical; expenses
    5. Substantially equal periodic payments
    6. Disability
    7. Health insurance premiums during unemployment
    8. IRS levy
    9. Qualified reservist distributions

    This article is not intended as tax advice. Contact a tax professional.

  • What about income taxes when I withdraw from my traditional IRA?

    You will owe income taxes when you withdraw from your traditional IRA. However, if you make nondeductible contributions to a traditional IRA, a portion of each withdrawal will be treated as the nontaxable return of these contributions.

    This article is not intended as tax advice. Contact a tax professional.

  • If I already have a Roth IRA, can I have a traditional IRA, too?

    Yes, you can. However, the limits on annual contributions described above apply to any combination of traditional and Roth IRA contributions that you make for the year.

    This article is not intended as tax advice. Contact a tax professional.

  • Can I still contribute to a traditional IRA if I participate in an employer-sponsored retirement plan?

    Yes, your participation in an employer-sponsored retirement plan will not affect your ability to contribute to a traditional IRA (assuming age and compensation requirements are met). However, higher-income earners will lose their ability to deduct their traditional IRA contributions if participating in an employer-sponsored plan.

    This article is not intended as tax advice. Contact a tax professional.

  • How much can I contribute to a traditional IRA?

    The most you can contribute to your traditional IRA is the smaller of:
     

    • $5,500 (for 2013 and 2014), or $6,500 if you’re age 50 or older by the end of the year; or 
    • your taxable compensation for the year. 


    This article is not intended as tax advice. Contact a tax professional.


  • How does a traditional IRA work?

    You can contribute to a traditional IRA if you earn compensation and you will not reach age 70½ by the end of the year. If you file a joint tax return, you can treat your spouse's compensation as your own (except your combined contributions cannot exceed your combined compensation or contribution limit, whichever is less). All earnings in a traditional IRA are not taxed until they are withdrawn. The ability to defer taxes on the earnings, and to withdraw in a year when you may be in a lower tax bracket, can mean more after-tax dollars for your retirement.

    This article is not intended as tax advice. Contact a tax professional.
  • What is a traditional IRA?

    A traditional IRA is a type of retirement plan that has been in existence since 1975. Traditional IRAs offer tax-deferred earnings and the possibility for tax-deductible contributions. These tax advantages make the traditional IRA a powerful tool in creating a balanced, long-term savings plan.

    This article is not intended as tax advice. Contact a tax professional.

  • Why didn't I receive a 1099 form for my Share Account(s) this year?
    Space Coast Credit Union is not required to report earned dividends under $10 to the IRS. Therefore, if you keep a very limited average balance in your Share Account(s), it is not necessary to distribute 1099's for those accounts.
  • What is the difference between a Money Market Savings and a share account?
    A share savings account is a requirement for membership. The first $5 in the account is your pledge of share for membership. Our money market savings is a high interest-bearing savings account with enhanced features. It is a tiered rate product whereas the share account is one rate for all balances in that product. The money market account has additional features such as limited check writing privileges and an card to withdraw funds at an ATM machine or make PIN-based purchases.
  • Do you offer youth accounts?
    Absolutely. We offer Sea Turtle Savings for youth member's ages 0-12 and Student Savings for ages 13-17.
  • How is interest paid?
    Dividends are calculated using daily balance method and are posted on the last day of each month. The daily balance method calculates dividends on the balance in that account after all transactions and deposits have posted.
  • Is the money in my Savings Account Insured?
    Your savings are federally insured up to $250,000 through the National Credit Union Administration (NCUA), a U.S. Government Agency.
  • What is the minimum opening deposit requirement for my Savings Account?
    You may open a savings account with just $10. $5 of your opening deposit is applied towards your one time membership fee.
  • Why is a Savings Account required for membership?
    A Share Savings Account is held by all members of the credit union. This account establishes your ownership/membership within the Credit Union. 
  • What is the interest rate?
    The interest rate (dividends) are tiered based on the balance in your account. Savings Account dividends are declared at the end of each month based on the earnings for that month.
  • Can my Savings Account be linked for Overdraft Protection?
    Yes. Your savings account may be used as a source for Overdraft Protection.
  • Is an ATM card issued with my Savings account?
    At SCCU, we will issue you a Debit Card with Savings Account only access.
  • Is there a minimum balance requirement or monthly fee?
    There is a $300 minimum balance requirement to avoid a monthly service charge of $3 if you have no other services with SCCU. However, by having additional relationships with us, this requirement is waived. See our current Fee Schedule for more information.
  • Are there transaction limitations on my Savings Account?
    Federal regulation requires SCCU to limit the number of withdrawals to six (6) within a calendar month, on savings and money market accounts. This is known as Regulation D, or Reg-D for short. Once the six transactions have been reached, SCCU is unable, per federal law, to electronically transfer any more funds out of savings. Electronic transactions include Call-24 or Online Banking transfers, overdraft protection transfers, and any pre-authorized withdrawals from outside companies.
  • Can I set up direct deposits to my Savings Account?
    Yes. You may add direct deposit to your Savings Account. The account format required for direct deposit appears on your monthly statement. You may also obtain this information in person by visiting your local branch or by contacting Member Services directly.
  • How do I cancel paper statements?
    To sign up for Online Statements/e-Satements and cancel your paper statements, log on to Online Banking and select the "Additional Services" tab.

    In the "Account Services" section, select "Cancel Paper Statements." All you need to do is provide a current email address and click the button marked "Cancel Paper Statements" to submit your request.
  • How will I know when my current statement is available to view online?
    You will receive an email notice each month when your statement is ready for viewing. Statements are available by the 4th day of the month. 
  • Can I access past months statements online?
    Yes, you may view your current statement and at least 24 months of past account statements.
  • Why is my online account disabled?

    Your account is disabled because various attempts were made to login to your Online Banking account with a username or password that was different from the login information created at the time of enrollment. To enable your account, please call the Member Service Center at (321) 752-2222 or (800) 447-7228. If you have forgotten your password and have not disabled your account, click on the "Forgot Your Password" link to reset your password.

  • How do I reference a bill pay check number?
    When the bill payments sent as paper checks clear your account you will see a five digit check number on the withdrawal. You may cross reference the dollar amount with recent bill payments in your Payment History within the Pay Bills tab online. Seven to ten days after the check clears, the check copy should also be available for your reference. You may contact member services if you need additional assistance.
  • I made my payment to my loan but my due date did not change in Online Banking. Why?
    The system will update overnight and the due date will reflect the correct due date the next day.
  • How far back can I request paper statements within Online Banking?
    Within Online Banking you have access to the last 2 years of statements to view. You may request copies of statements up to 5 years by contacting the Member Service Center.
  • A partial payment was done to my loan, but it still shows the full minimum payment due on the due date in Online Banking. Why is that?
    Online Banking will only show the minimum payment due by the due date. Partial payments will not change what the fixed minimum amount is.
  • How far back can I request check copies within Online Banking?
    Online Banking provides check images for up to 9 months. You may request check images for up to 5 years by contacting the Member Service Center. A fee may apply; view our current Fee Schedule for information.
  • How can I transfer funds from my savings account to my checking account?
    You can transfer funds from savings to checking through Online Banking, CALL-24, at a branch location, or through the Member Service Center.
  • How can I transfer funds from my SCCU account to someone else's SCCU account using Online Banking?

    You can complete this type of transfer at any branch location, or you can request cross account set up thru Online Banking and CALL-24.

    Use our External Account Transfers service to transfer funds to another financial institution.

  • How soon will the stop payment take effect once I select it within Online Banking?
    It will be effective immediately when placed.
  • How can I transfer funds from my SCCU account to an account at another Financial Institution?
    Use our External Account Transfers service to transfer funds to another financial institution.
  • Can I use the Online Banking stop payment option to stop a payment with my debit card?
    No, we cannot place a stop payment on a debit card transaction.
  • Can I cancel my savings/checking statement in Online Banking but still receive my credit card statement?
    No. Cancelling paper statements will cancel both deposit account & credit card statements. Please note: for converted EFFCU members with MasterCard credit cards and HELOC credit cards, you will continue to receive separate statements for these accounts for as long as you have those accounts.
  • What is the Biller Grouping feature in Bill Payer?
    Biller Grouping
    SCCU's Bill Payer service allows you to create groups of billers based on your own needs instead of scrolling through a long list of all of your billers. Biller Grouping lets you "cluster" individual bills into helpful group names you assign. For example, you can set up groups like "Household Bills," "Credit Cards," "Individuals," and more. You can access this feature right from the "Add/Manage Groups" link on the Payment Center page of Bill Payer.

    To Create a New Biller Group:
    • Click the "Add/Manage Groups" link from within the Payment Center
    • Enter a group name as desired (i.e. Household Bills, Credit Cards, Dad) and click the "Create Group" button
    • Assign your billers to the group name
    • Once you have customized your groupings, you will see the grouping displayed within your Payment Center
    • Use the [-] and [+] links to hide or show your biller groupings
    • You can change the group for a biller at any time by clicking on the "Add/Manage Groups" link and then using the drop down box next to the biller name
    Check Free Bill Pay

  • What computer equipment is required to use the Bill Payer?
    You will need to access the Internet via an SSL-compatible web browser such as Microsoft Internet Explorer version 5.0 (or higher).              
  • How often will I have to go through the account setup process for an account when using External Account Transfers?
    Account setup and activation is a one time process for each account you set up with the service.
  • Why did I get a message saying that my Bill Payer payment was returned due to an invalid address?
    Companies occasionally change their payment delivery address and this  may cause your payment to be returned. If you receive a message stating  this, you should contact the company that you were attempting to pay and  verify the payment address with them. If their address has changed you  will need to edit the payee in Bill Payer with the correct address.               
  • How do I know which payment dates I can select in Bill Payer?
    You can use the payment calendar to determine the dates you can select to make your payments. The calendar shows:
    • The pay dates available in the current month. You can scroll to future months, if necessary.
    • The earliest date you can select for the biller to receive the payment.
    • The due date for your bill, if you are paying an electronic bill or if you set up reminders for the bill you are paying.
    • Whether the biller accepts payments on the same day or the next business day.
    Also, when you enter an amount, Bill Payer Service automatically displays the earliest date the biller will receive the payment. You can accept this date or change it. The date must be a business day (no weekends or holidays) that is not more than a year in the future (or 365 days from today's date).
  • Why can't I withdraw more than six (6) transactions from my savings and/or money market account within a month within Online Banking?
    Federal regulations require SCCU to limit withdrawals to six (6) transactions, within a calendar month, on savings and money market accounts. This is known as Regulation D, or Reg-D for short. Once the six transactions have been reached, SCCU is unable, per federal law, to electronically transfer any more funds out of savings. Electronic transactions include CALL-24 or Online Banking transfers, overdraft protection transfers, and any pre-authorized withdrawals from outside companies.
  • Can I use the Online Banking stop payment option to stop an electronic payment?
    No, you will need a check number to place a stop payment using Online Banking. Please contact Member Services for stop payments to electronic transactions.
  • When does my funds transfer request process for External Account Transfers?
    Your funds transfer request enters into the ACH system on the same business day, provided you've made your transfer request before the cutoff time. Otherwise it will be sent the next day.

    The transfers are posted to your account the next business day. However depending upon the financial institution, it may take an additional business day for the transaction to be reflected in your account balance.

    Once we receive the funds from source account we repeat the process to send the money to the destination account and overall the process may take 3 to 5 business days to complete delivery of funds.
  • Can I schedule future payments with Bill Payer?
    Yes! You can schedule payments to be processed on particular days. You can enter a payee and payment at any time, and then choose the day you would like your payment to be processed.

    This feature allows you to take care of bills as they arrive in the mail or your inbox - no more sitting down with a pile of bills once or twice a month! Simply log on to Online Banking, schedule a payment, and you're done. Schedule the payment for any day you choose - like the day after payday!
  • Why should I use Bill Payer?
    Bill Payer eliminates the chore of writing out checks (which means purchasing less checks, too), buying stamps, and running to the post office.

    It works with SCCU's checking and money market checking accounts and you can pay virtually any creditor or merchant in the United States.
  • What is the earliest date I can make a Bill Payer payment?
    For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it.

    When you enter an amount, the Bill Payer Service automatically displays the earliest date the biller will receive the payment. You can accept this date or change it.
  • Why is trial deposit /withdrawal verification of my account required for account setup with External Account Transfers?
    The trial deposit/withdrawal verification process ensures that the rightful owner is setting up the account with for External Account Transfers. It also ensures that the accounts given are valid.
  • Why would an attempted External Accounts transfer be unsuccessful?
    A Transfer Funds request will be rejected, if it cannot successfully be posted to your account. The most common reasons for failed or returned transfers are:
    • Exceeding the dollar limit for an individual transaction, total transactions per day, week or month, or outstanding transfers (transfers that you've initiated but which haven't been finalized)
    • Lack of sufficient funds in the source account
    • Lock placed by a financial institution on one of the accounts (account number or routing number may have changed since registration, account may be frozen by the institution, account may have reached allowed limits of number of such transactions, etc.)
    You will be notified by e-mail if we have received a "Return" message on your transaction indicating that the transfer has not been completed. Full details will be available on the History screen. 
  • Are Person-to-Person payments available outside the U.S.?
    The Person-to-Person payment service is only available for use between banking accounts that are located in the United States.
  • What kinds of transactions should I use the External Accounts Transfers service for?
    The service allows you to transfer funds easily and securely between your SCCU account and your accounts at other U.S. financial institutions.

    IMPORTANT NOTE: This service is for transferring money to or from another institution. Should you wish to transfer funds between your SCCU accounts (e.g. from your SCCU savings account to your SCCU checking account), please utilize the "Transfer Funds" choice under the "Transfers" tab within Online Banking or use our CALL-24 service.
  • How do I activate an External Account Transfers account?
    SCCU will verify your account by making two small trial transactions in your account (one deposit and one withdrawal of a few cents) before activating the account.
    1. Account Verification is a one-time process for each account that confirms you are the owner of the account you are setting up. This is an important part of the account setup process that protects you from fraudulent activity in your account. You will need to follow the Account Activation process for each account you setup with an external financial institution.
    2. The Account Activation process starts immediately once you've submitted your financial institution information. Two small trial transactions are initiated by the External Transfers system. One will be a small deposit into your external account, the other a small withdrawal (a few pennies each) from the account. These transactions will be posted to the external financial institution account within 2-3 business days.
    3. Once you see these transactions occur within your external account, write down the exact amounts of each trial transaction.
    4. Logon to the External Transfers service through Online Banking and choose the "Manage Accounts" section.
    5. Click on Activate.
    6. Enter the exact trial deposit amount and the trial withdrawl amount and click "Submit." (Five cents would be entered as .05 --- Nine cents would be entered as .09)Your account is now activated.
    7. Repeat the process for any other accounts you've added.
    8. You may now begin transferring money to and from your SCCU accounts.
  • Will I get charged a fee by my other financial institutions if I use External Account Transfers to send or receive transfers?
    Yes. In all cases, limits and conditions placed on accounts by individual financial institutions apply to transfers conducted by External Account Transfers.

    Please note that your external account financial institution(s) may charge any and all fees to you resulting from transfers conducted through External Account Transfers. If in doubt, please contact those financial institutions to determine whether restrictions and/or conditions, including fees, pertain to transactions made into or out of any of your accounts. 
  • Can I stop Bill Payer payments?
    If a payment is in Pending Status, it can be changed or canceled by clicking on the Change or Cancel option under Pending Payments in the Payment Center. Once a bill payment is in the Processing status, it can no longer be changed or canceled.
  • Can I transfer funds from one SCCU account number to another?

    Cross Account Transfers give you the ability to make transfer deposits to another SCCU account number via Online Banking or CALL-24. The possibilities are endless!

    • Transfer money to a spouse's or child's account
    • You may transfer to any suffix in the "to" account-checking, savings, credit cards, and loans.

    Only the primary or joint account holder on the "from" account may request a Cross Account Transfer.

    To Set Up Cross Account Transfers:

    •  Visit any branch or call the Member Service Center. To protect your account, Cross Account Transfers cannot be set up online.
    • Once your information has been verified, an Associate will complete the process, which allows you to now make transfer deposits to another SCCU account.

    To Complete a Cross Account Transfer using CALL-24:

    • Log in using the 'from" account number and Account Access Code.
    • Select the option for Transfers and Withdrawals (option 2), and then Select the prompt to transfer from your savings or checking to the savings or checking of another account number (option 4).
    • Enter the suffix you wish to transfer from, along with the suffix you wish to transfer to, and the transfer amount. Complete the request until you hear a confirmation that your transfer has taken place.

    To Complete a Cross Account Transfer using Online Banking:

    • Log in using the "from" account username and password, and select the "Transfers" tab.
    • Select the suffix you wish to transfer from. The "Transfer To" box will list all of the available accounts and suffixes to transfer to. Select the desired account and suffix and select "Verify Transfer Funds."
    • Complete the request until you receive a confirmation that your transfer has taken place.
  • How do I make a transfer using SCCU's External Account Transfer service?
    1. The service typically takes 2 to 3 days to complete a credit or debit transaction through the ACH network for total turnaround time of 3 to 5 days for account to account transfer.
    2. The External Transfers service generates email notifications to let you know the status of the your transfer, and also alerts you if there is some activity that you did not initiate, helping to prevent any fraud. Please make sure your email address is correct and current.
    3. Click on "Create Transfer" under "Transfer Funds."
      1. You can choose to make a one-time transfer, or schedule a recurring transfer between your SCCU checking and savings accounts and your linked external account.
      2. Enter your transfer amount, select a "From" and "To" account, choose when you would like the transfer to occur and click "Submit."
  • Important information about External Account Transfers
    The following are important details about using our External Account Transfers service:
    • Available only for accounts held at financial institutions in the U.S.
    • The minimum amount per transaction is $20.
    • External Transfer limits for each member are determined by the serviceprovider after you have scheduled your first external account transfer.  Limits will vary.  For most accounts the maximum number of transactions is 3 per day, for a total maximum transaction amount per day of $2,500.
    • Transactions into an SCCU account from another financial institution are FREE.
    • Transactions out of an SCCU account and into another financial institution are $2 per transaction.
    • Transactions are subject to SCCU's non-sufficient funds policy and fees. Attempts to transfer funds that are not available at the time of transfer request are subject to a $30 failed transaction fee.
    • Transfers requested by 8:00 p.m. Eastern Time, will begin to be processed the next business day.
    • Transfer requests received after 8:00 p.m. Eastern Time, will begin to be processed on the second business day after your request is submitted. Our business days are Monday through Friday, excluding federal holidays.
    • May not exceed a total of five (5) transfers weekly from your SCCU checking account(s).
    • Only SCCU qualified checking accounts are eligible for use at this time. Transfers may not be made into or out of loan, savings, or sub-savings accounts (including Money Market and My Way accounts).
  • What kinds of accounts can I use with the External Account Transfers service?
    Any qualified checking account may be setup with External Account Transfers. Certain account types (for example, SCCU savings accounts and Money Market accounts) are not eligible to use as a "pay from" account.
  • When is the money for a Bill Payer payment withdrawn from my payment account?
    If the payment is sent electronically, the money for the payment is withdrawn from your payment account on the pay date. If the company or person cannot receive electronic payments, Bill Payer Service prints a check and sends it to the billing address. For some checks, the money for the payment is withdrawn on the pay date. For others, the money is withdrawn when the company or person deposits (or cashes) the check.
  • Can I send funds to someone else's account using External Account Transfers?
    No. External Account Transfers are designed to let you transfer funds easily and securely between your SCCU account and your accounts at other U.S. financial institutions.

    If you are interested in sending money through Online Banking to a fellow member in the credit union or a contact at another financial institution, please use our Bill Payer service or our Person-to-Person payment service.
  • Whom can I pay with SCCU Bill Payer?
    You can pay virtually anyone in the United States who you would normally use a check to pay or send funds such as your local lawn service, or your out-of-state college student in need of cash.
  • How long does it take to complete an External Accounts Transfer funds request?
    It usually takes 3 business days on a Standard service. The specifics will depend in part upon the time you initiated the transfer, your previous transfer history with the service, amount of transfer, and perhaps in part upon how quickly your institution updates your account after receiving the money. Full details regarding your funds transfer requests are viewable on the Completed Transfer Status screen.

    Standard: 3 Business day service
    • Day 0: Transfer has been accepted. A withdrawal transaction is initiated and will be sent to the Fed Network.
    • Day 1: Withdrawal transaction is posted on the source account.
    • Day 2: A standard two business day hold to ensure the funds availability.
    • Day 3: Funds are sent to the destination account and will be made available at opening of next business day.

    Please note that a bad transaction history or no transaction history with the service may result in an additional one day hold on transfers resulting in 4 business day service.

  • What are the fees for using the External Account Transfers service?
    • Please visit our SCCU Fee Schedule for a listing of our current fees.
    • Please note that External Account Transactions fees are subject to SCCU's non-sufficient funds policy and fees. Attempts to transfer funds that are not available at the time of transfer request are subject to our failed transaction fee. Please visit our SCCU Fee Schedule for a listing of our current fees.
  • How much can I transfer using the External Account Transfers service?
    • The minimum amount per External Account Transfers transaction is $20.
    • External Account Transfer limits for each member are determined by the service provider after you have scheduled your first External Account Transfer.  Limits will vary.  For most accounts the maximum number of transactions is 3 per day, for a total maximum transaction amount per day of $2,500 and $5,000 per week.
  • Do you offer notary service or have notaries in your branches?
    Qualified SCCU employees have been commissioned by the State of Florida and are available at each branch location, with the exception of drive-thru only branches, to perform Notary Public services for you. Please call to verify availability at the branch nearest you.

    These are the main features to note about our Notary Public service:
    • Space Coast Credit Union employees who are notaries are able to notarize all documents except those listed below:
    • Wills
    • Handwritten contracts
    • Trust documents
    • You must sign all documents presented for notarization in the presence of the Notary Public.
    • You must provide acceptable identification, such as a driver's license, military ID, etc.
    • Your Notary Public has the right to refuse to notarize documents that are incomplete, written in a foreign language, or that he/she does not feel comfortable notarizing.
    • Your Notary Public is not permitted to certify a copy of any public record, such as a birth certificate, death certificate, etc.

    Please contact the Member Service Center if you have any questions.

  • Can I pick any day of the month for Allocations (Budget Master) to be established?

    Members may establish allocations transfers for the 1st, 5th, 10th, 15th, 20th, 25th and the 30th through our Member Service Center.

    You may also establish allocations within Online Banking for any day they would like. Choose the "Transfers" tab in Online Banking to begin.

  • Can someone else access my safe deposit box?
    No, only account owners may access your safe deposit box. Proper identification is required for each branch visit.
  • I had an automatic allocation that was established for a long time and all of the sudden the allocation stopped. What happened to my allocation?
    When a payroll company changes their ACH information, allocations will automatically stop. This can easily be corrected by calling the Member Service Center or by visiting your local branch. A representative will correct this issue and your allocation will continue as usual.
  • When is my safe box fee deducted from my account?
    The safe deposit box fee is automatically deducted from your account annually.
  • What kinds of transactions can I complete with CALL-24?
    CALL-24 supports deposit account inquires, transfers & withdrawals, loan inquiries, tax information, and more. Visit our CALL-24 menu option page for current options.
  • Can I stop/restart the Allocations (Budget Master) service whenever I want or change the amount of the allocation?
    Yes, allocations can be stopped and restarted or changed easily. Visit any branch or call the Member Service Center for assistance.
  • Is there a fee to use a Shared Service Center?
    Effective February 1, 2013, a Shared Service Center transaction fee will not be charged at any Member Rewards level. Learn more about Shared Service Centers.
  • The safe deposit box I requested is unavailable, what should I do?
    If the safe deposit box you requested is unavailable you may you choose to open a box at another branch location.
  • What are Allocations (Budget Master)?
    Allocations (previously known as Budget Master) are a service provided by SCCU that is free of charge and allows members to establish automatic recurring transfers from one SCCU account suffix to another. 

    BudgetMaster, SCCU’s monthly account transfer service, can help you meet your money management needs. Funds can be transferred automatically from your savings account (00 suffix) to other SCCU accounts on pre–set dates. Recurring monthly transfers can be scheduled for the 1st, 5th, 10th, 15th, 20th, 25th or 30th of each month.
    • Use it for scheduled monthly savings, including deposits to My Way and Christmas Club accounts
    • Transfer payments directly to loan accounts by the due date
    • Transfer funds to accounts used for automatic loan payments just before the due date
    • Make extra principal payments on your SCCU loans, including mortgages (call Member Services to arrange)

    To set up BudgetMaster transfers, call the Member Service Center or visit any branch.
  • When can I access my safe deposit box?
    You may access your safe deposit box anytime during normal branch lobby hours. 
  • Why do I have to visit a branch to receive an Account Access Code for CALL-24?
    For your protection, we must verify identity prior to completing this request. Anyone who has the Account Access Code will have access to the account and will be allowed to complete account transactions.
  • How do I find a Shared Service branch? How do I locate a Shared Service branch? Where is my Shared Service branch?
    Call the CU Service Center at 800-919-2872 or use the Shared Service Center branch locator at http://www.cuservicecenter.com/ to find the nearest participating branch. Visit our Shared Service Center page for more information.
  • What types of transactions am I able to complete at a Shared Service Center branch?

    You may process deposits, withdrawals, transfers between SCCU accounts, and loan payments through most Shared Service Centers. You may also request balance inquiries.

    Please understand that not all of these services will be offered by each Shared Service Center branch location. Some of these locations may have limited access to your account or may not offer the specific service you are requesting. You can easily access your accounts through CALL-24 or SCCU Online Banking at any time.

  • My safe deposit box key was misplaced, what do I do?
    If one or both of your safe deposit box keys has been misplaced, please visit your branch location for assistance.
  • How can I know what my suffix is before using CALL-24?
    The suffix numbers and description appear on each statement. Reference your monthly account statement available within Online Banking (or via mail for members who have chosen this service) for your account suffix information.
  • CALL-24 is asking for a suffix. What is a suffix?
    The suffix is the two digit number that identifies the specific account type. Reference your monthly account statement available within Online Banking (or via mail for members who have chosen this service) for your account suffix information.
  • Will I be charged a fee for using a Shared Service Center ATM?
    When using a non-SCCU ATM, a fee may be assessed by the owner of the ATM. Depending on your current Member Rewards level, you may also be assessed an additional fee by SCCU for using a non-SCCU ATM.
  • What are the CALL-24 menu options?
    Visit our CALL-24 menu option page for current options.
  • What is a Shared Service Center?

    Shared Service Centers allow you to conduct many transactions right in the lobby of credit unions that participate in this network. Call the CU Service Center at 800-919-2872 or use the Shared Service Center branch locator at http://www.cuservicecenter.com/ to find the nearest participating branch.

    Not all accounts are accessible through this service. Transactions are not accepted for Business Accounts.

    Learn more about Shared Service Centers.

    Transactions You Can Make:

    • Deposits
    • Withdrawals
    • Transfers between SCCU accounts
    • Loan Payments
    • Balance Inquiries
  • How much does SCCU charge for safe deposit boxes?
    Costs vary based on your Member Rewards level. View our current Fee Schedule for information on the cost for a safe deposit box.
  • Can I schedule a transfer from my checking account to my savings every time I receive my direct deposit?
    Yes, at the Member Service Center we can only establish Allocations (Budget Master) for a specific date in the month. Since your payroll may not be on the same days every month, you may prefer to establish a payroll allocation. These can be completed at any SCCU branch. Simply complete a direct deposit allocation form and to establish automatic transfers to other suffixes when you receive your direct deposit.
  • Can I use a Shared Service Center ATM?
    Your account is accessible through any ATM that displays the Accel/Exchange®, Plus® or Visa® network logo. When using a non-SCCU ATM, a fee may be assessed by the owner of the ATM. Depending on your current Member Rewards level, you may also be assessed an additional fee by SCCU for use of a non-SCCU ATM.
  • What is an Account Access Code?
    Your Account Access Code allows you to to access the automated bank by phone system, CALL-24, in order to receive your account information. CALL-24 PIN
  • How can I receive an Account Access Code for CALL-24?
    You must visit a local branch in order to receive a new Account Access Code for CALL-24 or update your existing one.

    CALL-24 PIN
  • How is a low balance fee calculated?
    The low balance fee is calculated based on effective dates of transactions and deposits. If your daily balance drops below the minimum balance requirement, a low balance fee is charged on the last day of the month.
  • How much are your Visa gift cards?
    View our Fee Schedule for the current gift card purchase cost.
    • You may pre-load your gift card with any dollar amount between $10 and $500.
    • The card is available for use as soon as it is activated via phone. No activation fee is charged.
    • Visa Gift Cards can be used anywhere Visa debit cards are accepted, excluding hotels, auto rentals, and gas "pay at the pump."
    • Cards are not reloadable.
  • How do I send a wire funds transfer?

    To send a wire from your SCCU account, you must have a funds transfer agreement and password on file. This form can be completed at any branch location.

    You will also need to provide us with the following information:

    • Name, address, and routing/ABA number for the bank your wire is going or the bank's swift code if it is an international institution. An IBAN Number will be needed for wires to Europe and a Key Code Number will be needed for wires to Mexico. Refer to the receiving bank for that information. Note: Corresponding bank information is necessary for international banks or if the receiving bank cannot accept wires directly. Refer to the receiving bank for wiring instructions.
    • Name, address, phone number and account number of the person receiving the funds, as well as the account type the funds are going into: savings, checking, trust, etc. International wire submission also requires information to be provided on the purpose of the transfer and relationship of the beneficiary.
    • Name and account number of your SCCU account, as well as the amount of wire. Please ensure we have more than one phone number on file in your account in case we need to contact you regarding your wire. Most domestic wire transfers sent payable to your name can be completed via phone. All wire requests including those being sent to an international institution; and/or those that are being sent to a different individual or company can be done at a branch.
    View our current Fee Schedule for other valuable information about wire transfers.

    Our cutoff time for same day transmission is 3:00pm for wires.
  • How is Overdraft Privilege different from your Automatic Overdraft Transfer program?
    Overdraft Privilege is a non-contractual service which allows qualified accounts to go negative in order to pay an item. Automatic Overdraft Transfer Service is a contractual agreement which transfers funds from another account you have at the credit union in order to pay an item.
  • Are there checking accounts that are not eligible for Overdraft Privilege?
    • The following checking accounts are not eligible for ODP coverage: Health Savings Checking, Money Market Checking, and Trusts.
    • All other SCCU checking accounts (including Value Checking and Interest Checking) are eligible for ODP coverage.
  • How do I opt-in for automatic ATM and one-time debit card transactions?
    Visit SCCU.com/opt-in if you'd like to opt-in to Overdraft Privilege coverage for ATM and one-time debit card transactions.

    This page provides you with step-by-step instructions for opting-in for Overdraft Privilege coverage using our online form, over the phone, or within any of our SCCU branches.

    If you decide to not opt-in, ATM and one-time debit card transactions that overdraw your account will be declined.
  • Does Overdraft Privilege automatically cover ATM and one-time debit card transactions?
    No, ODP does not automatically cover ATM and one-time debit card transactions. New federal banking regulations that took effect on August 15, 2010 that requires us to obtain your authorization to opt-in before we can provide ODP coverage on ATM and one-time debit card transactions.

    Visit SCCU.com/opt-in for step-by-step instructions to opt-in to Overdraft Privilege for ATM and one-time debit card transactions.
  • What kinds of transactions will you pay automatically with Overdraft Privilege?
    Transactions that are automatically covered by Overdraft Privilege for qualified accounts and do not need your affirmative consent are:
    • In-clearing checks (checks you have issued)
    • Teller withdrawals or check cashing
    • ACH debit (electronic payments you have set up with a service provider or individual to debit your account for utilities, cable, cell phone, rent, etc.)
    • Bill Payer
    If your account is eligible for Overdraft Privilege and you've exhausted your other overdraft resources, SCCU will automatically cover the transactions above.
  • How will I know if my account was overdrawn and Overdraft Privilege covered the amount?
    A notification is sent to you when your account is overdrawn. If your account continues to remain overdrawn, reminder notifications will be sent periodically until you bring your account to a positive balance. You can also review your notices through Online Banking.

    You have up to 30 days to pay any overdrawn amount from the time your account goes into a negative balance. However, SCCU reserves the right to ask for repayment at any time. Your credit rating will not be affected if you bring your overdrawn account to a positive balance within the required 30 days.
  • Is Overdraft Privilege a loan?
    ODP is not a loan. The credit union allows you to overdraw your account up to your ODP limit as a non-contractual courtesy. This service can be withdrawn at any time by the credit union.
  • How does Overdraft Privilege work?
    When you write a check, pay a bill, or have a scheduled automatic payment:
    1. If funds are not available and you've exhausted your other overdraft resources, Overdraft Privilege (ODP) will allow your transaction to be paid up to your limit (for qualified checking accounts*)
    2. You will be covered by Overdradt Privilege and charged $30 per item
  • When will I receive my checks?
    You should receive your checks in 7 to 10 business days. Please call the Member Service Center if you do not receive checks within this timeframe. 
  • How can I get a vinyl checkbook cover?
    You will receive a vinyl cover with your initial order.
  • How many checks are in a box?
    There are 120 checks per box (personal wallet duplicate checks).
  • Do you offer checking accounts for children and teens?
    Yes, members age 13 - 17 can open a FREE checking account with their adult joint account holder's consent. Members age 18 - 21 may choose from any account without a joint account holder. Student Checking accounts are not subject to monthly drop-below fees until the member reaches age 22, regardless of the daily account balance or Member Rewards level.
  • Are checking accounts NCUA insured?
    Your accounts at SCCU are federally insured up to $250,000 by the National Credit Union Administration (NCUA), a U.S. government agency. Individual Retirement Accounts (IRAs) are insured separately for $250,000.

    The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government.

    For more information about NCUA insurance coverage, visit ncua.gov.
  • What are the types of checking accounts SCCU offers?
    Space Coast Credit Union offers a variety of interest bearing and non-interest bearing checking accounts. Please visit https://www.sccu.com/personal/checking/ for details about checking account types and debit cards.
  • Do you offer an interest bearing checking account?
    Yes! Please visit https://www.sccu.com/personal/checking/ for details about our Interest Checking and Money Market Checking Accounts.
  • What is the minimum opening deposit for your checking accounts?
    Please visit the Checking & Debit page for details about the account types and features of each account.
  • My debit card is about to expire. When should I expect a replacement debit card?
    Your existing debit card is good through the last day of the expiration month shown on the card.

    Your renewal card will automatically be mailed to your current address on record.

    The new card should arrive at least one week prior to the expiration date on your existing card. If you did not receive your replacement card please contact the Member Service Center.
  • What does it cost to order checks?
    The cost for checks can vary depending on the design you choose and your Member Rewards level. View our online check order page for more information.
  • How can I open a checking account?

    By Phone

    An Express Services Associate can help you select the checking account that best meets your needs. Deposit Account services are available Monday - Friday, 8 am - 6:30 pm and Saturdays 9 am - 3 pm.

    Brevard: 321-752-2222, option 3

    Broward: 954-704-5000, option 3

    Miami-Dade: 305-882-5000, option 3

    All Other Areas: 800-447-7228, option 3

    At Any Branch

    Visit any of SCCU's branch locations. You'll speak to an Express Services Associate using the in-branch phone located in a private Express Booth, and can complete all of the paperwork with your Branch Member Service Specialist immediately after your call.

  • Can I order a Debit card for my checking account?
    Yes! All accounts feature a free debit card with no monthly debit use fee. Please visit https://www.sccu.com/Personal/Checking-Savings/Checking-Debit/ for details about checking account types and debit cards.
  • Are my checks free?

    The cost for checks can vary depending on the design you choose and your Member Rewards level. View our online check order page for more information.

    Depending on your Member Rewards level, you may qualify for free checks for your account.

  • What are your checking account features?

    All checking accounts at Space Coast Credit Union feature:

    • Free Online Banking, Online Statements, and Bill Payer

    • Free Direct Deposit (we'll even deliver your form right to your Human Resources department!)

    • Free Visa® Debit card - choose from more than 20 unique designs

    • Free Account Alerts to help you manage your accounts

    • Available Automatic Overdraft Transfer Service from your SCCU savings account or credit card

    • Overdraft Privilege coverage available on qualified checking accounts

    • Free CALL-24 Telephone Banking

    • Free ATM Transactions at any of SCCU's over 100 convenient locations

  • Do you have a deposit or withdrawal slip I can download and print before I visit a branch?
    Yes, our deposit and withdrawal slip (also sometimes known as a transaction request form or member transaction request form) is available for you to download and print prior to a visit to an SCCU branch.

    Click on the link below to download our deposit and withdrawal slip, cut, fill out, and bring it with you for an even faster visit the next time you come to a branch!

    SCCU Deposit and Withdrawal Slip
    Deposit form, Withdrawal form, transaction request form, member transaction request form.
  • I am a former Eastern Financial Florida Credit Union member. Can I use the same information from my EFFCU checks?
    No, you will need SCCU's Routing Number and your 13-digit electronic checking account number to accurately order your SCCU checks. SCCU's Routing Number is 263177903 and you may find your 13-digit electronic checking account number on your monthly statement. You may also call the Member Service Center for assistance. Please note that failure to use the correct numbers may result in delayed or denied payments.
  • What information do I need to order checks?
    You will need SCCU's Routing Number and your 13-digit electronic checking account number to accurately order your SCCU checks. SCCU's Routing Number is 263177903 and you may find your 13-digit electronic checking account number on your monthly statement. You may also call the Member Service Center for assistance. Please note that failure to use the correct numbers may result in delayed or denied payments.
     
  • What should I do if my debit or credit card is lost or stolen, or if I see a fraudulent transaction on my account?
    First, report the lost/stolen card using the information below. Then, Monitor your account for unauthorized activity, and report any suspicious transactions to SCCU.
    • PREFERRED METHOD: Log on to Online Banking any time to view current account activity. Don’t wait for your monthly statement
    • If you do not use Online Banking, carefully review your monthly statement and contact SCCU to report any suspicious activity.
     

    Members with a Space Coast Credit Union Visa® Debit or Credit card, and Members with an Eastern Financial MasterCard® MoneyPlus Debit card

    During business hours:

    Immediately CALL SCCU's Member Service Center, or visit any of our branches to report the problem.
    Please have the following information available:
    • Name
    • 16 Digit Card Number
    • Social Security Card
    If you are reporting a fraudulent transaction, please also provide the following information:
    • Type of transaction (debit or credit)
    • Date of transaction(s)
    • Merchant(s)
    • Dollar Amount(s)

    To report by phone during business hours:

    • Brevard: 321-752-2222 Option 5
    • Broward: 954-704-5000 Option 5
    • Miami-Dade: 305-882-5000 Option 5
    • All Other Areas: 800-447-7228 Option 5
    An Associate will assist you. Your card will be blocked to prevent fraudulent activity. You will receive a new card within 10 days. Your Associate will discuss any further action to be taken on your part, if that is applicable to your situation.

    After business hours:

    Call SCCU and select the Credit/Debit (Option 3), and then select “report a lost or stolen card” (Option 2).
    Please have the following information available:
    • Name
    • 16 Digit Card Number
    • Social Security Number
    • Dollar Amount(s)
    Please note the following important information:
    • Your call will be rerouted to the Card Service System.
    • The only action that will be taken during an after hours call is to block your card.
    • Please contact SCCU as soon as possible after reporting your card problem, so that an Associate can assist you with the additional actions necessary to restore your account.

    Can’t get through?

    If, for any reason you cannot reach SCCU, you may call the national Card Service Center using the numbers below to report your card as lost or stolen so that it will be blocked to prevent fraudulent use. Please contact SCCU as soon as possible so that we may assist you in restoring your account.
    Card Service Center: 800-472-3272

    Fraudulent Transactions:

    PLEASE NOTE that when you report a fraudulent transaction, you will be asked to:
    • File a police report
    • Complete a signed statement detailing the fraudulent activity
    An Associate will provide the steps you need to take based on your particular situation. SCCU will provide any needed forms.

    Members with an Eastern Financial MasterCard® Credit Card

    To report a MasterCard Credit Card lost or stolen, or to report fraudulent activity, please call the MasterCard Credit Card Lost/Stolen System at: 866-839-3485.

    Members with an Eastern Financial HELOC Platinum Visa® Credit Card

    To report a HELOC Credit Card lost or stolen, or to report fraudulent activity, please call the Card Holder Services partner at: 800-449-7228.
  • I keep receiving an image error message when attempting to submit the deposit with SCCU Mobile Deposit. What is the problem?
    Taking high-quality photos of the check is the best way to make SCCU Mobile Deposit quick and easy. Here are some hints to keep in mind:

    Check photo tips:
    • Place the check in a well-lit area on a dark, non-reflective surface.
    • Align the top of the check with the top of the guidelines.
    • Make sure only the check is visible, with no other objects or edges showing.
    • Avoid shadows on the check and hold the phone steady during the photo.
    • Focus is important - being too close can make the image blurry.
  • How do I view recent SCCU Mobile Bill Payer payments
    You can view recent SCCU Mobile Bill Payer payments by selecting Recent Payments from within the Bill Payer section on SCCU Mobile. The Recent Payments tab displays the recent payment(s) you have processed. You can get the details of any payment by selecting it. This will give you the Biller, the transaction amount, the account from which the bill was paid, the payment date, and a reference ID.    
  • How can I cancel a scheduled SCCU Mobile Bill Payer payment?
    Select Bill Payer from within SCCU Mobile, and then choose the Scheduled Payments tab. Select the scheduled payment you would like to cancel and then choose the Cancel Payment button at the bottom of the scheduled payment. A Payment Cancelled Confirmation page is displayed with the details of your cancelled bill payment.    
  • How do I know that my SCCU Mobile Bill Payer payment was successful?
    Upon the successful scheduling of the SCCU Mobile Bill Payer payment, a confirmation message displays on your screen. The confirmation message includes the Biller, the transaction amount, the account from which the bill was paid, the payment date, and the confirmation number. Details of completed payments will show in your account history, as well as in the Recent Payments tab within SCCU Mobile Bill Payer.    
  • What if the Biller does not receive my SCCU Mobile Bill Payer payment?
    Contact the Member Service Center for assistance.
  • A check I submitted was returned. Can I resubmit it using SCCU Mobile Deposit?
    No. If a check is returned for insufficient funds, you may not re-deposit the check through SCCU Mobile Deposit. Please visit any SCCU Branch for additional assistance.    
  • What qualifies my account in order to use SCCU Mobile Deposit?
    Members will automatically be qualified to participate in SCCU Mobile Deposit if they have an eligible personal checking or savings account that has been open for at least 30 days and is considered to be in good standing.  You must be enrolled in SCCU's free Online Banking service in order to use SCCU Mobile and SCCU Mobile Deposit.For further information about qualifications, please contact the Member Service Center.
  • What types of accounts are eligible for SCCU Mobile Deposit?
    All SCCU personal checking or savings product types (excluding New Directions Savings, New Directions Checking, and Christmas Club Savings) that meet SCCU's eligibility requirements may use SCCU Mobile Deposit.  Accounts must be open for at least 30 days to use the service.
  • When will the payment be sent to the SCCU Mobile Bill Payer Biller?
    The payment will be sent on the next available payment date.
  • What types of checks can I deposit with SCCU Mobile Deposit?
    Any check drawn on institutions located in the United States that has a MICR line can be processed through SCCU Mobile Deposit. We are unable to accept checks made payable to any person or entity other than an owner of the account. If you encounter an error when trying to deposit a check, please bring it to your closest SCCU Branch or ATM for deposit.
  • What types of checks are accepted through SCCU Mobile Deposit?
    Most U.S. checks and money orders are accepted through SCCU Mobile Deposit.  If you encounter an error when trying to deposit a check, please bring it to your closest SCCU Branch or ATM for deposit.
  • Do I need to photograph both the front and the back of my check for SCCU Mobile Deposit?
    Yes. During the Mobile Deposit process, you will be required to photograph the front and back of your check.    
  • What if my SCCU Mobile Deposit check image is bad?
    If the check image is unclear or critical information is missing, you will receive an error message asking you to retake and resubmit the image. 

    You may retake photographs of the check by selecting the "Retake" button after the image has been captured.

    If you are unable to photograph a clear image or you continue to receive an error message, please deposit your check at any of our Space Coast Credit Union Branch locations or an SCCU ATM.
  • How do I set-up/add/remove SCCU Mobile Bill Payer payees displayed in SCCU Mobile?
    Billers may not be set-up, added, or removed from within SCCU Mobile Bill Payer.  In order to add or modify a Bill Payer Biller, please login to SCCU Online Banking, select Bill Payer, and then complete the addition or modification of Billers.  Billers set-up within SCCU Online Banking will display as available from with SCCU Mobile Bill Payer.
  • What if I submitted a deposit for the wrong amount when using SCCU Mobile Deposit?
    If a different amount is entered than is detected on the check, you will receive an error message informing you that the amount entered does not match.  You will need to verify the amount of the check and retake the photo in order to complete the Mobile Deposit.
  • What if I submit the same deposit twice in error using SCCU Mobile Deposit?
    If the same deposit is submitted twice, you will receive an error message informing you that the check has already been deposited or cannot be accepted.    
  • What is SCCU Mobile Bill Payer?
    Mobile Bill Payer is available using the SCCU Mobile App or Mobile Web Browser.

    SCCU's Mobile Bill Payer allows you to pay anyone, businesses or individuals, quickly and conveniently right from your mobile device. Select from pre-existing Billers set-up through SCCU Online Banking, then the account from which you want to pay, and the date you would like the bill paid to easily manage bills on the go.
  • How will I know that Space Coast Credit Union received my SCCU Mobile Deposit?
    You will see a Deposit Confirmation screen when your check deposit submission is confirmed. Please note that prior to posting to your account, Mobile Deposits must be verified which can take up to 2 business days.  A successful mobile deposit will show in Mobile and Online Banking as "SCCU Mobile Deposit" along with the dollar amount in your transaction history when the deposit posts to your account. 
  • How many Mobile Deposits can I make in one day?
    You can make up to 5 deposits per day, up to 10 deposits per week and no more than 20 deposits each month.
  • After completing an SCCU mobile deposit, what do I do with the check?
    The deposit will show in your history after the item has been reviewed and approved. Keep the check at least 45 days and then destroy it or void and file it.
  • How secure is Mobile Check Deposit?
    SCCU Mobile requires a secure login for access.  No one is able to access your account information without knowing your unique username and password.  We also use multiple security layers, including data encryption to protect information sent and received.  For added security, SCCU Mobile never transmits or stores any confidential data, including check images, on member devices and ensures that all private information sent shields personal details.
  • What is the maximum deposit limit on SCCU Mobile Deposit?
    The maximum deposit limit on any single deposit is $2500. Deposits are also limited to a total of $2,500 per week and a total of $5,000 per month.
  • What devices are supported for SCCU Mobile Deposit?
    SCCU's Mobile Deposit feature is only available with the SCCU's Mobile apps. Mobile Deposit will work with all iPhones® 3GS and later, as well as most recent Android®  phones.
  • Can I deposit more than one check at a time with SCCU Mobile Deposit?
    You can deposit multiple checks in the same SCCU Mobile session; however you may only photograph and submit one check per deposit at a time.
  • How do I schedule my SCCU Mobile Bill Payer payment?
    To use SCCU Mobile Bill Payer, simply tell us the amount you wish to pay and when you want the money to be withdrawn from your Space Coast Credit Union checking account.  
  • Are there fees associated with using SCCU Mobile Deposit?
    There is no charge for members to use SCCU Mobile when depositing to an eligible personal checking or savings account.  Standard fees for returned checks will apply.
  • Do I need to do anything additional to use SCCU Mobile Deposit?
    You will need to ensure that you are using the most up-to-date SCCU Mobile app available in order to use SCCU Mobile Deposit. Download the latest free app from your device's app store. You must also read and accept the SCCU Mobile Deposit Terms & Conditions in order to use this service.
  • When will my SCCU Mobile Deposits be available?
    Deposits are subject to verification and may not be available for immediate withdrawal. Deposits are subject to credit union review and will only be posted after approval. Please note that deposits may take up to 48 hours to post to an account.
  • How do I endorse my check for SCCU Mobile Deposit?
    Endorse your check for SCCU Mobile Deposit using your phone exactly as you would if depositing at a Space Coast Credit Union Branch or ATM.    
  • How does SCCU's Mobile Check Deposit work?
    SCCU Mobile Deposit works by using the camera on your phone to capture an image of the check. The image is processed the same way as making a deposit at a branch or at an ATM. None of the check images are stored on your phone, so you can rest assured that it is secure. Your check image is transmitted for processing and verification. Once approved, the money is deposited to your account!
  • Are there any limits on the dollar amount and the number of deposits I can submit with SCCU Mobile Deposit?
    The following limits apply to Mobile Deposit:
    • $2500 limit on any single deposit
    • 5 checks/$2500 total daily limit
    • 10 checks/$2500 total weekly deposit limit
    • 20 checks/$5000 total monthly deposit limit  
    Please note that deposits may take up to 48 hours to post to an account. Visit our SCCU Mobile Deposit Limits page for more details.
  • How do I know the SCCU Mobile Deposit went through?
    You will see a Deposit Confirmation screen when your check deposit submission is confirmed. Please note that Mobile Deposits must be verified prior to posting to your account so some deposits may take up to 48 hours to post.

    A successful mobile deposit will show as "SCCU Mobile Deposit" along with the dollar amount in your transaction history when the deposit posts to your account.
  • Who is eligible for SCCU Mobile Deposit?
    Members who are enrolled in SCCU Mobile Banking, are using an SCCU Mobile app on their mobile device, and who have an eligible checking or savings account that has been opened for more than 30 days can use SCCU Mobile Deposit.

    SCCU Mobile users eligible for SCCU Mobile Deposit will be required to accept SCCU Mobile Deposit terms & conditions in order to begin using the Deposit Check function within the SCCU Mobile app. Members not eligible for SCCU Mobile Deposit will receive a message that the account is not currently eligible for SCCU Mobile Deposit when trying to access within the Mobile app.

    Please contact SCCU's Member Service Center regarding questions about your account or eligibility for SCCU Mobile Deposit.
  • When will my SCCU Mobile Deposit post to my account?

    Most deposits will post to your account within minutes, but some items will require additional verification which could take up to 2 business days. Mobile Deposits will not display within your transaction history until they are approved and posted to your account. Standard check hold policy and deposit limits apply. Some exceptions may apply.

    Visit our Mobile Deposit Limits and Hold Policy page for more information.

  • How do I make a deposit using SCCU Mobile Deposit?
    You must be enrolled in SCCU free Online Banking service and have the free SCCU Mobile App installed on your phone in order to use SCCU Mobile Deposit:
    • Launch the SCCU Mobile App on your mobile device, log in, and select Mobile Deposit
    • Take a picture of the front of the check
    • Take a picture of the back of the check
    • Select the account to receive the deposit
    • Enter the exact check amount and select "Deposit"
    • Review the Mobile Deposit and select "Confirm" to submit
  • When will SCCU Mobile Deposit be available?
    Mobile Deposit launched in the summer of 2013.  Please continue to watch SCCU.com for announcements about availability.
  • What is SCCU Mobile Deposit?

    Save time and money by depositing checks right from your smartphone into an SCCU Checking or Savings account. SCCU Mobile Deposit is free, secure, and saves you a trip to a branch!

    To use SCCU Mobile Deposit, you will need to:

    1. Have an eligible SCCU Checking or Savings account.
    2. Accept the Mobile Deposit Terms & Conditions agreement

    SCCU Mobile Deposit is only available using SCCU's Mobile apps. This feature is available at no cost and lets you deposit a check by using the camera in your mobile device. Simply take a picture of the front and back of your endorsed check, and then submit it for deposit to your SCCU Checking or Savings account.

    Mobile Deposit allows you to skip lines and avoid the hassle of rushing to a branch or ATM to deposit a check. Now you can deposit a check safely and conveniently from the comfort of your home, office, or wherever you might happen to be.

     

  • Which mobile service providers DO NOT support SCCU Mobile Text/SMS & SCCU Mobile Alerts?
    If your mobile provider is not included in the provided list, your provider may not support text messages from SCCU. Please note: smaller carriers may use the networks of the larger carriers that are certified. If you have questions regarding the network your carrier uses, please contact a customer support representative for your carrier.
  • Are there fees to use the SCCU Mobile App?
    No. SCCU does not charge a fee downloading or using our Mobile app. However, you should check with your wireless carrier, as message and data rates for your mobile device may apply from them. For our Mobile App, you need to have a plan that supports "data", which could cost you more.
  • What does SMS stand for?
    SMS stands for Short Messaging Service. It is also known as text messaging. This is a service available on most mobile devices allowing users to send and receive text-only messages. Learn more about Text Banking with SCCU on our SCCU Mobile page.
  • Does Space Coast Credit Union offer text messaging shortcuts so I can access my information more quickly?

    Absolutely! We've built some helpful shortcuts into SCCU's Mobile Text/SMS service so you can easily access your account information quickly, securely and when you need it most.

    The account nicknames used below are for this example only ("CHK1=checking" and " SAV1=savings"). You will use the nicknames you established for your accounts.

    Visit our Mobile page for a full list of Mobile Text commands.


  • What do I need have to be eligible for SCCU Mobile Text/SMS? Do I need to be an Online Banking user to use SCCU Mobile?

    For current SCCU Online Banking users, you will use your current Online Banking username and password just as you do now to login to the system.

    If you are not a current SCCU Online Banking user, you will need to enroll in our free Online Banking service in order to use SCCU Mobile. Enrollment can be completed by visiting SCCU.com and clicking on "Enroll in online banking" or by accessing m.sccu.com from your mobile device.

    SCCU Mobile users also need a mobile device with the ability to send and receive text messages in order to use SCCU Mobile Texts & Alerts, or a data service plan to use SCCU's Mobile Web and Mobile App.

  • What is SCCU Mobile Text/SMS Banking?
    Mobile Text/SMS gives you the ability to access your eligible accounts from a mobile phone or device via text messaging.

    Simply text Space Coast Credit Union at 46940 with text commands to view account balances, transfer funds quickly and easily, and find nearby branch and ATM locations.

    Learn more about Text Banking on our SCCU Mobile page.
  • What are account nicknames?

    Account nicknames are short names for your accounts that make it easy to identify your accounts when you use SCCU Mobile services.

    You can create your own unique account nicknames or use the default nicknames provided. Each nickname must be unique, between one to eight characters in length, and can include letters and numbers (but not spaces or special characters).

    Your mobile account nicknames will not replace the account names or nicknames you have may have created for SCCU Online Banking.

    Please note: For security purposes, do not use your account number in your nickname.

  • Can anyone use SCCU Mobile?
    Almost anyone. SCCU members must be enrolled in SCCU Online Banking in order to use SCCU Mobile. If you are not currently an SCCU Online Banking user, you will first need to enroll for this free service by visiting SCCU.com and clicking on "Enroll in online banking" near the login area at the top right of your screen.
  • Is there a fee for using Mobile Banking?
    No. SCCU does not charge a fee for using SCCU Mobile services or downloading our Mobile app. However, you should check with your wireless carrier, as message and data rates for your mobile device may apply from them. For Mobile Text/SMS, it might cost you more, as some carriers charge for text messaging depending on your plan. For Mobile Web and our Mobile App, you need to have a plan that supports "data", which could cost you more.
  • What is a Shared Service Center?

    Shared Service Centers, or CO-OP Shared Branching, provides access to your accounts when you're traveling or temporarily living outside of SCCU's business area.

    CO-OP Shared Branches allow you to conduct many transactions right in the lobby of credit unions that participate in this Shared Service Center approach. Call the CU Service Center at 800-919-2872 or use the CO-OP Shared Branch locator to find the nearest participating branch.

    Transactions types that can be completed at a CO-OP Shared Branch:

    • Deposits
    • Withdrawals
    • Transfers between SCCU accounts
    • Purchase Travelers Checks
    • Money Orders
    • Stop Payment Orders
    • Credit Card Cash Advance
    • Loan Payments
    • Statement Printouts
    • Balance Inquiries

    Please Note the following about CO-OP Shared Branch transactions:

    • Transactions are not accepted for Business Accounts
    • Only the primary or joint account holder can conduct a transaction, including deposits to the account (someone who is not on the account may not make a deposit)
  • What is SCCU Express Sales?
    Before you visit a branch, take a moment to find out what you can do by phone with Express Sales!
     
    Express Sales provides person-to-person service without the need to visit a branch. A knowledgeable Associate will work with you by phone to take care of your credit union business in minutes:
    • Join Space Coast Credit Union
    • Open a deposit account: savings, checking, youth accounts, etc.
    • Apply for a first mortgage or home equity loan
    • Apply for any consumer loan - vehicle, credit card, savings-secured loans, etc.
    Brevard: 321-752-2222 Option 3
    Broward: 954-704-5000 Option 3
    Miami-Dade: 305-882-5000 Option 3
    All Other Areas: 800-447-7228 Option 3
    Hours: Mon - Fri 8:00am - 6:30pm, Sat 9:00am - 3:00pm

    PLEASE NOTE that for all services available by phone, service is also provided by phone in a branch. When you visit any of our branches, you will be directed to an Express Sales phone in that branch. When your call is finished, any needed documents will be printed at the branch, and a Member Service Specialist will work with you to complete your paperwork and answer any questions you may have.
  • What card security steps do you take to protect my debit and credit card with SCCU?
    SCCU’s VISA cards provide you with several layers of protection. With your SCCU cards you can shop with the strength of Visa behind you. 
     
    VISA Security Program
     
    Continuous Monitoring
    This is an integral part of VISA’s security. Fraud can be spotted based on transactions that are outside of a cardholder’s typical purchasing pattern. 
     
    Zero Liability
    With this VISA protection, your liability for unauthorized transactions is $0 *, which means 100% protection  for you. Your peace of mind and protection are paramount. Visa's Zero Liability policy is our guarantee that you won’t be held responsible for fraudulent charges made with your card or account information.*
     
    Identity Theft Assistance
    Through Visa, you can get help if you are a victim of identity theft. The consumer network Call For Action provides assistance and confidential counseling. (866-ID-HOTLINE) 
     
    3-Digit Code
    Cardholder Verification Value, or DVV2, helps ensure that the physical card is in the cardholder’s possession while shopping online or by phone. 
     
    SCCU Card Protection
    SCCU provides Falcon Fraud Protection as an added service for all our VISA credit and debit cards at no cost. This fraud protection system recognizes your personal purchasing patterns and can detect possible fraud. If a suspicious transaction is detected, you receive a personal phone call from the SCCU Service Center. If you confirm that there has been fraudulent use of your card, your card will immediately be blocked to prevent further activity. 

    Verified by VISA
    Online shopping with participating stores is safer using free Verified by VISA. With this service, you get an added layer of security when you shop at some of your favorite sites. Verified by Visa works to confirm an online shopper’s identity in real time by requiring an additional password or other data to help ensure that no one but the cardholder can use his Visa card online. Sign up by visiting VISA’s website. 

    * Covers U.S.-issued cards only. Does not apply to ATM transactions, certain commercial card transactions, PIN, or other transactions not processed by Visa. You must notify SCCU immediately of any unauthorized use. For specific restrictions, limitations, and other details, please consult SCCU.
     
  • What is Falcon Fraud Protection at SCCU?
    SCCU’s VISA debit and credit cards provide you with several layers of protection. With your SCCU cards you can shop with the strength of Visa behind you. 
     
    SCCU Card Protection
     
    SCCU provides Falcon Fraud Protection as an added service for all our VISA credit and debit cards at no cost. This fraud protection system recognizes your personal purchasing patterns and can detect possible fraud. If a suspicious transaction is detected, you receive a personal phone call from the SCCU Falcon Fraud Center. If you confirm that there has been fraudulent use of your card, your card will immediately be blocked to prevent further activity. 
     
  • What is the Verified by Visa card protection at SCCU?
    SCCU’s VISA debit and credit cards provide you with several layers of protection. With your SCCU cards you can shop with the strength of Visa behind you. 
     
    Verified by VISA
    Online shopping with participating stores is safer using free Verified by VISA. With this service, you get an added layer of security when you shop at some of your favorite sites. Verified by Visa works to confirm an online shopper’s identity in real time by requiring an additional password or other data to help ensure that no one but the cardholder can use his Visa card online. 
     
    Sign up by visiting VISA’s website. Once there, enter your VISA credit or debit card number, select a unique password and go through the simple verification steps to activate the service. 
     
    Once activation is complete, you can shop at any participating online merchant using the card account and password. Each time you shop online at a participating merchant, you will be asked to authenticate yourself in a Verified by Visa window displayed on the site. Upon successful authentication, the transaction is completed. This additional layer of security, provided by Verified by Visa, can offer you additional peace of mind.
     
  • Is an ATM card issued with my Savings account?
    At SCCU, we will issue you a Debit Card with Savings Account only access. 
  • What are the fees for using the External Account Transfers service?
    • Please visit our SCCU Fee Schedule for a listing of our current fees.
    • Please note that External Account Transactions fees are subject to SCCU's non-sufficient funds policy and fees. Attempts to transfer funds that are not available at the time of transfer request are subject to our failed transaction fee. Please visit our SCCU Fee Schedule for a listing of our current fees.
  • How do I apply for a new mortgage?

    There are two easy ways to apply:

    1. Apply for your mortgage online anytime at SCCU.com

    2. Apply by phone with Express Sales

    How to reach Express Sales: Monday - Friday 8:00am - 6:30pm

    Saturday 9:00am - 3:00pm

    Brevard: 321-752-2222, option 3

    Broward: 954-704-5000, option 3

    Miami-Dade: 305-882-5000, option 3

    All Other Areas: 800-447-7228, option 3

    Our Express Sales Associates will answer your questions, help you find the mortgage loan that's right for you, and take your application over the phone in just minutes.

    Once your application is completed, your personal Mortgage Representative will contact you within one business day.

    We'll keep you informed every step of the way. You can be ready to close in as few as 12 business days!*

  • Why can't I make my mortgage payment online?

    If your loan payment has been assessed a late fee, online payment access is disabled. To restore this access, your scheduled payment and late fee must be processed by an SCCU representative.

    Please contact Member Services using the contact information below for your area. You may also visit your local SCCU branch for assistance.

    Brevard: 321-752-2222, option 5

    Broward: 954-704-5000, option 5

    Miami-Dade: 305-882-5000, option 5

    All Other Areas: 800-447-7228, option 5

  • What is the status of my mortgage loan application?
    After your application is completed, a Mortgage Representative will contact you to answer any questions you may have. Your Mortgage Representative is a mortgage expert and will provide help and guidance along the way. If your request wasn't approved online, they'll ask you for any information required to make a decision about your loan.
  • How do I make my mortgage payments?

    If you have not yet signed up for automatic payment from your SCCU savings or checking account, you may transfer your payment through Online Banking or CALL-24. You may also make your payment in person by visiting your local SCCU branch or by mailing to the address below:

    Space Coast Credit Union

    PO Box 419001

    Melbourne, Fl 32941-9001

  • How do I refinance my current mortgage?

    There are two easy ways to refinance your mortgage:

    1. Apply to refinance your mortgage online anytime at SCCU.com

    2. Apply by refinance your mortgage over the phone with Express Sales

    How to reach Express Sales: Monday - Friday 8:00am - 6:30pm

    Saturday 9:00am - 3:00pm

    Brevard: 321-752-2222, option 3

    Broward: 954-704-5000, option 3

    Miami-Dade: 305-882-5000, option 3

    All Other Areas: 800-447-7228, option 3

    Our Express Sales Associates will answer your questions, help you find the mortgage loan that's right for you, and take your application over the phone in just minutes.

    Once your application is completed, your personal Mortgage Representative will contact you within one business day.

    We'll keep you informed every step of the way. You can be ready to close in as few as 12 business days!*

  • Can I pay bills using SCCU Mobile?
    There are two ways to pay bills using SCCU Mobile.
    • You can transfer money between SCCU accounts in order to make a credit card or loan payment
    • You can use the SCCU Mobile Bill Payer service, available on the SCCU Mobile App or SCCU Mobile Web Browser (your billers will need to be setup using SCCU Online Banking prior to paying bills using this service)

    Visit our SCCU Mobile page for more information.



  • Am I covered while I am on the job if I have Accidental Death and Dismemberment (AD&D) Insurance?
    Yes, the coverage is provided 24-hours a day, worldwide. 
  • Is Accidental Death and Dismemberment Insurance automatic?
    No. All members age 18 and older are eligible for this benefit however, to accept this benefit you must complete and return the insurance request form. There are no medical questions or physical examinations required. 
  • What does Accidental Death and Dismemberment (AD&D) Insurance cover?
    The accidental death and dismemberment benefit covers the eligible member in the event of loss of life, limb, sight, speech or hearing due to a covered accident. At age 70, the amount of the accidental death benefit reduces to 50%. 
  • What is Accidental Death and Dismemberment insurance?
    Accidental Death and Dismemberment (AD&D) Insurance through Minnesota Life Insurance Company is a benefit offered to members who are 18 years of age and older. This benefit is payable when death is accidental or dismemberment occurs. SCCU pays the premiums for the first $1,000 in coverage. 
  • How can I purchase additional coverage for Accidental Death and Dismemberment (AD&D) Insurance?
    You may purchase additional coverage during open enrollment, and you will receive notification of open enrollment by mail. If you would like to speak to Minnesota Life Insurance Company directly regarding coverage or to request information by mail, please call 877-607-4376.  
     
     
  • My credit card is about to expire. When should I expect a replacement credit card?
    Your existing credit card is good through the last day of the expiration month shown on the card. Your renewal card will automatically be mailed to your current address on record.  

    The new card should arrive at least one week prior to the expiration date on your existing card.  If you did not receive your replacement card please contact the Member Service Center.
     
     
  • I had a secured card and I changed it to a regular credit card. My funds on the savings are still on hold. When will I have access to my funds?
    The funds on your savings account will be released within 30 days from the day you opened your unsecured credit card account. 
  • How do I get a lower rate on the credit card?
    Our Visa Platinum Credit accounts automatically checks credit once a quarter and your rate will automatically adjust accordingly to your credit score. 
  • How do I get a credit limit increase?
    You can apply for a credit limit increase with Express Services. 
  • I have a secured credit card. When can I change it to an unsecured card?
    You may apply for an unsecured credit card with SCCU after 12 months of having your secured Visa Credit Card. If approved you will be provided with a Visa Platinum Credit card.  
  • How do I do a Balance Transfer from another credit card?
    You can your balance transfer by filling out the Balance Transfer form (available at sccu.com) and submit it at any SCCU branch or mailing to SCCU Credit Card Processing, PO Box 419001, Melbourne, FL 32940. 
     
     
  • How much does SCCU charge for safe deposit boxes?
    Costs vary based on your Member Rewards level. View our current Fee Schedule for information on the cost for a safe deposit box.



  • Can I schedule a transfer to go from my checking account to my savings or Christmas Club to be done every time I receive my direct deposit?
    Yes, at the Member Service Center we can only establish Allocations (Budget Master) for a specific date in the month. Since your payroll may not be on the same days every month, you may prefer to establish a payroll allocation. These can be completed at any SCCU branch. Simply complete a direct deposit allocation form and to establish automatic transfers to other suffixes when you receive your direct deposit. 
  • Can I use a Shared Service Center ATM?
     Your account is accessible through any ATM that displays the Accel/Exchange®, Plus® or Visa® network logo. When using a non-SCCU ATM, a fee may be assessed by the owner of the ATM. Depending on your current Member Rewards level, you may also be assessed an additional fee by SCCU for use of a non-SCCU ATM.
     
     
  • What is an Account Access Code?
    Your Account Access Code allows you to to access the automated bank by phone system, CALL-24, in order to receive your account information.
  • How can I receive an Account Access Code for CALL-24?
    You must visit a local branch in order to receive a new Account Access Code for CALL-24 or update your existing CALL-24 PIN.
     
  • What is the minimum opening deposit for your checking accounts?
    Please visit the Checking & Debit page for details about the account types and features of each account.
  • My debit card is about to expire. When should I expect a replacement debit card?
    Your existing debit card is good through the last day of the expiration month shown on the card.

    Your renewal card will automatically be mailed to your current address on record.

    The new card should arrive at least one week prior to the expiration date on your existing card. If you did not receive your replacement card please contact the Member Service Center.
  • What does it cost to order checks?
    The cost for checks can vary depending on the design you choose and your Member Rewards level. View our online check order page for more information.
  • How can I open a checking account?

    By Phone

    An Express Services Associate can help you select the checking account that best meets your needs. Deposit Account services are available Monday - Friday, 8 am - 6:30 pm and Saturdays 9 am - 3 pm.

    Brevard: 321-752-2222, option 3

    Broward: 954-704-5000, option 3

    Miami-Dade: 305-882-5000, option 3

    All Other Areas: 800-447-7228, option 3

    At Any Branch

    Visit any of SCCU's branch locations. You'll speak to an Express Services Associate using the in-branch phone located in a private Express Booth, and can complete all of the paperwork with your Branch Member Service Specialist immediately after your call.

  • Can I order a Debit card for my checking account?
    Yes! All accounts feature a free debit card with no monthly debit use fee. Please visit https://www.sccu.com/Personal/Checking-Savings/Checking-Debit/ for details about checking account types and debit cards.
  • Are my checks free?

    The cost for checks can vary depending on the design you choose and your Member Rewards level. View our online check order page for more information.

    Depending on your Member Rewards level, you may qualify for free checks for your account.

  • What are your checking account features?

    All checking accounts at Space Coast Credit Union feature:

    • Free Online Banking, Online Statements, and Bill Payer

    • Free Direct Deposit (we'll even deliver your form right to your Human Resources department!)

    • Free Visa® Debit card - choose from more than 20 unique designs

    • Free Account Alerts to help you manage your accounts

    • Available Automatic Overdraft Transfer Service from your SCCU savings account or credit card

    • Overdraft Privilege coverage available on qualified checking accounts

    • Free CALL-24 Telephone Banking

    • Free ATM Transactions at any of SCCU's over 100 convenient locations

  • Do you have a deposit or withdrawal slip I can download and print before I visit a branch?
    Yes, our deposit and withdrawal slip (also sometimes known as a transaction request form or member transaction request form) is available for you to download and print prior to a visit to an SCCU branch.

    Click on the link below to download our deposit and withdrawal slip, cut, fill out, and bring it with you for an even faster visit the next time you come to a branch!

    SCCU Deposit and Withdrawal Slip
    Deposit form, Withdrawal form, transaction request form, member transaction request form
  • I am a former Eastern Financial Florida Credit Union member. Can I use the same information from my EFFCU checks?
    No, you will need SCCU's Routing Number and your 13-digit electronic checking account number to accurately order your SCCU checks. SCCU's Routing Number is 263177903 and you may find your 13-digit electronic checking account number on your monthly statement. You may also call the Member Service Center for assistance. Please note that failure to use the correct numbers may result in delayed or denied payments. 
  • What information do I need to order checks?
    You will need SCCU's Routing Number and your 13-digit electronic checking account number to accurately order your SCCU checks. SCCU's Routing Number is 263177903 and you may find your 13-digit electronic checking account number on your monthly statement. You may also call the Member Service Center for assistance. Please note that failure to use the correct numbers may result in delayed or denied payments. 
  • What should I do if my debit or credit card is lost or stolen, or if I see a fraudulent transaction on my account?
    First, report the lost/stolen card using the information below. Then, Monitor your account for unauthorized activity, and report any suspicious transactions to SCCU. 
    • PREFERRED METHOD: Log on to Online Banking any time to view current account activity. Don’t wait for your monthly statement
    • If you do not use Online Banking, carefully review your monthly statement and contact SCCU to report any suspicious activity.
    Members with a Space Coast Credit Union Visa® Debit or Credit card, and Members with an Eastern Financial MasterCard® MoneyPlus Debit card 

    During business hours:

    Immediately CALL SCCU's Member Service Center, or visit any of our branches to report the problem. 

    Please have the following information available: 
    • Name
    • 16 Digit Card Number
    • Social Security Card

    If you are reporting a fraudulent transaction, please also provide the following information: 
    • Type of transaction (debit or credit)
    • Date of transaction(s)
    • Merchant(s)
    • Dollar Amount(s)
    To report by phone during business hours:
    • Brevard: 321-752-2222 Option 5
    • Broward: 954-704-5000 Option 5
    • Miami-Dade: 305-882-5000 Option 5
    • All Other Areas: 800-447-7228 Option 5
    An Associate will assist you. Your card will be blocked to prevent fraudulent activity. You will receive a new card within 10 days. Your Associate will discuss any further action to be taken on your part, if that is applicable to your situation. 

    After business hours:

    Call SCCU and select the Credit/Debit (Option 3), and then select “report a lost or stolen card” (Option 2). 

    Please have the following information available:
    • Name
    • 16 Digit Card Number
    • Social Security Number
    • Dollar Amount(s)
    Please note the following important information: 
    • Your call will be rerouted to the Card Service System.
    • The only action that will be taken during an after hours call is to block your card.
    • Please contact SCCU as soon as possible after reporting your card problem, so that an Associate can assist you with the additional actions necessary to restore your account.
    Can’t get through?

    If, for any reason you cannot reach SCCU, you may call the national Card Service Center using the numbers below to report your card as lost or stolen so that it will be blocked to prevent fraudulent use. Please contact SCCU as soon as possible so that we may assist you in restoring your account. 
     
    Card Service Center: 800-472-3272 
     
    Fraudulent Transactions:

    PLEASE NOTE that when you report a fraudulent transaction, you will be asked to: 
    • File a police report
    • Complete a signed statement detailing the fraudulent activity
    An Associate will provide the steps you need to take based on your particular situation. SCCU will provide any needed forms. 
     
    Members with an Eastern Financial MasterCard® Credit Card

    To report a MasterCard Credit Card lost or stolen, or to report fraudulent activity, please call the MasterCard Credit Card Lost/Stolen System at: 866-839-3485. 

    Members with an Eastern Financial HELOC Platinum Visa® Credit Card

    To report a HELOC Credit Card lost or stolen, or to report fraudulent activity, please call the Card Holder Services partner at: 800-449-7228. 
     

  • What is a Payroll Deduction or Payroll Allocation?
    Payroll Deduction - also known as Payroll Allocation - makes it easy to manage your budget. Transfer money to your Savings, Christmas Club, My Way, or IRA Account; or make loan payments on payday, before you begin to use your cash. 

    Ask your employer if you can direct your payroll deposit to go to multiple accounts. If so, the Member Service Center or a branch can assist you in providing the information needed. 
     
    If you cannot set up Payroll Deduction, you can easily distribute your Direct Deposit among your SCCU accounts using the transfer capability available in our FREE Online Banking service. Transfer money yourself each payday, or set up automatic distributions. Call the Member Service Center if you need assistance getting started. 
     
  • What is Direct Deposit?
    Direct Deposit is the electronic deposit of your paycheck, pension, annuities, dividends, Social Security benefits, expense reimbursements or other recurring payments into your checking or savings accounts. 
     
    Advantages:
    • It's safe. There are no checks to be lost or stolen, and safeguards are in place to protect the transfer. You will still get a pay voucher from your employer for your records. 
    • It's quick. Your money is available for your use on the day of payment. 
    • It's convenient. Your money is available regardless of whether you're away from your home or office, or simply too busy to make a deposit in person. You can even have your direct deposit divided among several SCCU accounts. 
    • We'll let you know when your deposit is received.  Simply set up a free Online Banking email alert. Log on to Online Banking, click on the "Alerts" tab, and follow the onscreen instructions. 
       
    Employer Participation

    Most area employers offer, or even require, Direct Deposit. Your employer can require that you receive your pay via Direct Deposit, but cannot require you to use a particular financial institution. Employers are NOT required to allow you to divide your paycheck among multiple accounts or financial institutions. 

    If you want to direct your paycheck to SCCU, ask your Human Resources department for directions. Generally, you will have to complete a form that includes your name, SCCU's Routing Number, and the electronic account number for your SCCU account. 
     
    Most companies will accept SCCU’s universal Direct Deposit form. Please print, complete and bring to your employer’s Human Resources department. 
     
    Use this information when you complete your Direct Deposit form:
    Space Coast Credit Union
    Routing Number: 263177903
    P.O. Box 419001
    Melbourne, FL 32941-9001 

    SCCU's Routing Number and your 13-digit electronic checking account number are printed along the bottom of your SCCU checks. You may also call the Member Service Center for assistance. 

    You may also have payments deposited to any SCCU savings account; simply provide your account number, to your employer along with the SCCU routing number. 

    SCCU Routing Number: 263177903
     
  • What happens to my application if I don't go through with the auto loan?
    You are not obligated to the loan if you decide not to purchase a vehicle. Please contact SCCU to cancel the application.  
  • Do you have to have an account to apply?
    No, you do not have to be a member to apply for an auto loan. Should you qualify for a loan, we will process your auto loan application and membership application together during that time. 
  • Are Member Protection products available at the dealership if I sign the auto loan there?
    It depends on the dealership. Many Member Protection products and services are discounted if you sign paperwork with SCCU directly instead of purchasing these additional products at the dealer. 
  • What is the insurance deductible requirement?
    The insurance deductible must be $1,000 or less. 
  • Will I get a check to take to the auto dealer?
    No, a dealer draft will be issued as payment. The draft is an envelope with titling instructions inside that the dealer must adhere to in order to receive payment.  
  • How can I add or remove a name from my loan?

    Members must contact Express Sales to make changes to the loan. Space Coast Credit Union requires a new application for approval in order to add or remove a member to or from a loan. Fees may apply.

  • Why did my payment automatically transfer from my account?
    Auto loans are set up for automatic payment when they are opened. Automatic payment provides members with a 0.25% discount on their loan rate.

    Payments are made without the need to write a check or schedule a transfer. Automatic Payment offers the satisfaction of knowing payments are made without the stress of possible late fees. 
  • How can I remove a name from my title?

    Members must visit a local branch or contact the Member Service Center for assistance with making changes to the title of their loan. Fees may apply.

  • What is a lien fee and how much is it?
    Each state charges a fee to add, remove, or change the lien holder, or to add or remove a person's name on the title.
    • In the state of Florida, if only the lien holder is being changed and no other changes are being made, the fee is $74.75.
    • If a person is being added or removed from the title, then the fee is $86.30.
    These fees apply only if you are doing a refinance for another financial institution or refinancing your SCCU loan to complete title changes. If you are purchasing from a dealer, these fees will be included in the buyer's order and are not collected by SCCU. 
  • Will I have to supply a down payment for my auto loan?
    Our team will review the entire loan application to determine how much of a down payment, if necessary, is required as a down payment in order to fund your auto loan. 
  • Will I be required to open an account if I'm approved for an auto loan?
    Yes. There is a minimum of $10 to open a Savings Account (required by the credit union for membership), $5 of which will apply to your one-time membership fee.
  • What do I have to do to cancel my GAP protection?
    You may submit to SCCU, in writing, a letter stating that you wish to cancel your GAP protection. If you cancel within the first 60 days of coverage, you are entitled to a full refund of the premium. After 60 days of coverage, you will receive no refund of premium paid. 
  • Do you offer payment protection?
    Space Coast Credit Union offers Payment Protection, also known as Life and Disability Insurance, on auto loans. This coverage can be added to the auto loan to ensure that the balance will be paid in full, or that the monthly payment will be made in the event of death or disability of a covered borrower(s). Limitations apply. 
  • Are there any fees to complete the auto loan?
    The following fees apply to auto loans:
    • A documentary stamp tax (DOC stamps) is levied on documents as provided under Chapter 201, Florida Statutes (F.S.).
    • The tax rate on a written obligation to pay money is $.35 for each $100 (or portion thereof) of the obligation evidenced by the document.
    • Tax is due on a document that contains a promise to pay a specific amount of money and is signed, executed, or delivered in Florida. 
  • Can I go to any dealership to purchase a vehicle with an SCCU auto loan?
    You can go to any dealership in Florida. If you choose to utilize a dealership out of the state of Florida, we must ensure that the dealership will accept our site draft.

    If the dealership will not accept our site draft, then we will have to try to get an exception to issue you a check at the time of closing.  

    Looking for an auto dealer? See what SCCU members have to say about their buying experience with local dealerships.
  • What if both signers can't come to closing at the same time?
    We work hard to meet all of your scheduling needs. We can typically close a loan faster if all parties are present at the same time, but it is possible to continue with the loan closing if only one party is present.

    Please discuss any scheduling issues with your Express Sales Associate.  
  • What is the process after I'm pre-approved for an auto loan?
    Go shopping! Once you find the vehicle, we will need the dealer to fax the Buyer's Order to us. Once we receive this document, you can visit the SCCU branch of your choice to sign the paperwork. Please visit the  Auto Loan Refinancing page for more information about the process for our auto loan pre-approvals. 
  • What should I bring to an auto loan closing?
    A valid state issued driver's license, current vehicle registration and your current insurance card. You should also bring any additional documents your Express Sales Associate has discussed with you.  
  • Do I have to pay anything out of pocket for an auto loan?
    A down payment may be required or you can choose to pay the lien fee out of pocket. You also have the option to finance the lien fee into your loan if you choose. DOC stamps must be financed due to state regulations.  
  • What if the car is not able to be brought to the branch for the vehicle inspection?
    The vehicle inspection form can be taken and the inspection can be done at an authorized dealer, police station, insurance agent, or another financial institution.

    A business card of the person doing the inspection will need to be attached to the form when brought back to the branch.

    The loan will be issued upon receipt of the inspection form.  
  • How do I fully protect my auto loan?
    We offer GAP, Warranty, Life & Disability coverage on your loan.  Learn more about these Member Protection products today.
  • What is a third party signer?
    A third party signer, also known as an Owner of Collateral other than the borrower, is a person that is listed on the title and is not financially responsible for the auto loan.

    He or she is acknowledging that they are part owner of the vehicle and accepts the fact that there will be a lien placed on the title.

    While this person is not financially responsible for the auto loan, SCCU has a responsibility to notify them in the event of repossession. 
  • What happens if I do not have insurance or my insurance coverage lapse?
    Space Coast Credit Union will purchase Collateral Protection Insurance and add the premium to the balance of your auto loan.

    Collateral Protection Insurance is insurance that protects the property (vehicle). This insurance does not replace insurance coverage for drivers required by law.
  • Can I get a lower rate with you on my current auto loan from another lender? Do you offer auto refinancing?
    Yes, we offer auto loan refinances on loans you have from another lender. We do not have a limit on the year or mileage of a vehicle. Learn more about auto loan refinancing at www.sccu.com/personal/loans/auto-vehicle-loans/auto-loan-refinancing/benefits
  • What is an electronic title?

    An electronic title is an electronic version of the original paper title and is stored with the Department of Motor Vehicles (DMV). All vehicle titles are electronic on loans originated after 9/20/06 with the exception of the following:

    • Out of State titles

    • SCCU refinances without name changes

  • Is my vehicle title electronic?

    All vehicle titles are electronic on loans originated after 9/20/06 with the exception of the following:

    • Out of State titles

    • SCCU refinances without name changes

  • Do I need a pre-approval letter for my auto loan?
    A pre-approval letter is a document that will show the dealership that you have received contingent funding for the vehicle you choose.

    This document will include the maximum allowed by our underwriting department to be financed, as well as the instructions of how to complete the loan process.

    While most dealerships won't ask for one, we are happy to provide these on request. 
  • What is GAP?
    GAP stands for Guaranteed Auto Protection. This protects your loan if the vehicle is a total loss or stolen & you have negative equity. This pays the difference on your loan if you are upside down.  

    Learn more about GAP coverage with SCCU.
  • I need to register my vehicle out of state, what is the process?
    Space Coast Credit Union requires a letter from the State Department of Motor Vehicles (DMV) on DMV letterhead requesting the title be mailed to the DMV for registration purposes.

    This request must include your name and vehicle information (VIN, Year, and Make).

    This request can be mailed or faxed to Loan Servicing (fax 321-956-7000). When received, the title will be mailed to the DMV by certified mail. 
  • Is there a prepayment penalty on my auto loan?
    Space Coast Credit Union does not charge a fee for paying an auto loan off early.  
  • Do you review credit for an auto loan pre-approval?
    Yes, your credit is pulled and reviewed in order to provide an auto loan pre-approval. 
  • What insurance coverage is required by Space Coast Credit Union for auto loans?
    Space Coast Credit Union requires Collision and Comprehensive coverage on all vehicle loans. The insurance deductible must be $1,000 or less. 
  • Should I purchase an Extended Warranty?
    Your vehicle is one of your biggest investments. An Extended Warranty service agreement offers protection against mechanical breakdowns that occur after the manufacturer warranty expires. This allows you to protect your investment. Limitations apply. 
  • What is an Extended Warranty?
    An Extended Warranty is a service agreement that offers protection against mechanical breakdowns that occur after the manufacturer warranty expires.  

    Learn more about Extended Warranty coverage with SCCU.
  • I paid off my auto loan, when will my title be released?
    Space Coast Credit Union will request the Division of Motor Vehicles (DMV) to release the lien electronically on the 10th business day from the date your loan was paid off.

    The DMV processes the request within 3 business days and mails a letter to the member explaining that the title will remain electronic unless the member requests to have a printed title.
  • How are your auto loan rates determined?
    Rates are affected by your credit quality, model year, term selected, loan to value (LTV), and payment method. Your rate may be different than advertised rates.
  • What will the term be if I refinance my auto loan with you from another lender?
    In most cases, we usually try to refinance the same term that you have left on your current loan.
  • How can I change the payment source on my loan?

    To change the payment source on a loan, members must visit a local branch or contact Member Services using the contact number below for their geographical area.

    Contact the Member Service Center today.
  • How long is the auto loan pre-approval good for?
    An auto loan pre-approval is good for 30 days. After this time, you will need to contact SCCU to extend the application.
  • What Member Protection services are offered on auto loans?

    Space Coast Credit Union offers a number of Member Protection products and services.

    • An Extended Warranty is a service agreement that offers protection against mechanical breakdowns that occur after the manufacturer warranty expires.

    • GAP coverage(Guaranteed Auto Protection) for vehicles is total loss protection. This coverage typically covers the difference between what you owe on your loan and the value of the vehicle your insurance company is willing to pay if your vehicle is deemed a total loss. Limitations apply.

    • Payment Protection, also known as Life and Disability coverage, can be added to the auto loan to insure that the balance will be paid in full, or that the monthly payment will be made in the event of death or disability of a covered borrower(s). Limitations apply.

    Learn more about these services today.

  • How can I skip a loan payment?

    To skip a payment due to a financial hardship or emergency, members may visit their local branch to fill out a Loan Extension Application.

    The Loan Extension Application form can also be downloaded from the website.

    Members may also call the Member Service Center to have a form mailed to their address on file.

  • SCCU Routing Number: 263177903
  •  
  •  
  •  
  •  
 

Space Coast Credit Union membership is open to all who work or live in Brevard, Broward, Flagler, Indian River, Martin, Miami-Dade, Monroe, Orange, Osceola, Palm Beach, Seminole, St. Johns, St. Lucie, or Volusia Counties in Florida.
*APR = Annual Percentage Rate. ^APY = Annual Percentage Yield.

  • Brevard: 321-752-2222
  • Broward: 954-704-5000
  • Miami-Dade: 305-882-5000
  • All Other Areas: 800-447-7228

Space Coast Credit Union (SCCU) © 2015

Attention

YOU ARE LEAVING THE SPACE COAST CREDIT UNION WEBSITE

You are being directed to www.samplesite.com, a website not operated by SCCU. SCCU is not responsible for the content of the alternate website. SCCU does not represent either the third party or the member if the two parties enter into a transaction. Privacy and security policies may differ from those practiced by SCCU.

Would you like to continue?

  

Member Rewards

Member Rewards is an exclusive Space Coast Credit Union program that provides benefits such as free or discounted services based on your level of participation in the credit union.

  • Gold members may order one FREE box of SCCU logo checks per year.
  • Platinum members may order unlimited FREE boxes of SCCU Exclusive Style checks (one box at a time).
Learn more about the Member Rewards program.