Thank You For Your Patience
Alert: Credit Bureau Reporting Issue
Posted on 01/29/2018
Updated on 2/5/2018 at 10:30 a.m.
On Saturday, February 3, TransUnion updated their consumer files to correct SCCU’s January credit reporting, which impacted some members last week. All member accounts affected by the TransUnion file posting error have been corrected, and members who had incorrect past due account statuses should now see their TransUnion credit bureau reports updated.
Please note, third party credit monitoring services may require a day to refresh, and ultimately members’ credit histories will not be adversely impacted as a result of this issue. As a reminder, the TransUnion issue affected only SCCU’s January payment files; personal member information was not compromised as a result of this issue.
We want to thank our members for their patience during this past week while we worked diligently with TransUnion to resolve the issue. We regret the frustration and inconvenience our members endured, and throughout we provided member updates as information became available.
It is a privilege to have you as a valued member and we appreciate the opportunity to serve as your Watchdog.
Updated on 2/2/2018 at 10:45 a.m.
On Monday, January 29, Space Coast Credit Union (SCCU) identified an issue with TransUnion, a credit bureau, which resulted in inaccurate credit reporting for January 2018. The credit bureau incorrectly posted a routine test file and as a result some member accounts appeared past due in error. While this issue occurred at TransUnion during their process, we are working with TransUnion to make sure they fix the mistake as soon as possible.
Please be assured that any credit reports effected will be updated to accurately reflect payments made. Any adverse impact caused by the inaccurate reporting will be removed.
As an immediate measure to minimize the impact, TransUnion removed member accounts from their credit files on January 31. They have assured us that the full correction to members’ credit files will be completed no later than February 5, 2018.
This issue affected only the TransUnion credit reports; personal information was not compromised.
The corrections will occur automatically by February 5 as mentioned. Members’ who received alerts about January payment or closed accounts due to the error can disregard them.
SCCU will continue to diligently work with TransUnion to resolve the issue. As soon as we became aware we took actions to communicate with our members, posting announcements to our phone greeting, website, and online banking. We will continue to post updates on sccu.com, as more information from TransUnion becomes available. Members may log in to SCCU online banking to see your accurate account information.