January 29, 2020 by Timothy M. Antonition
As we enter a new year, I want to say thank you to our loyal membership and wish you all a prosperous year ahead. Overall, 2019 was a busy year at Space Coast Credit Union with substantial growth, we are happy to serve over 450,000 members. We have grown our net worth to over 13% with $4.9 billion in total assets.
We continued our member service focus and this was our second year of having a company-wide service goal for every team member, including those who work directly with members and those who work behind the scenes. We read every member survey (all 63,000) and analyze them so that we can repeat the good, and learn from what went wrong. This has resulted in our overall survey ratings going up by 1.50% from 4.67 to 4.74, out of 5 stars.
We need to be available when you need us, so in 2019 we extended our hours of operation at most branch locations and in many support departments behind the scenes. While you may not directly interact with support departments, it is essential that team members in our branches and call centers have access to timely support to be able to complete member requests.
In 2019, we rolled out a new online and mobile banking application, featuring a more contemporary design and improved functionality. Our public website, SCCU.com, was also updated to bring our website more current and user friendly. This was the culmination of a 16-month long effort and our members’ response was overwhelmingly positive. Regular updates will continue as we evolve these applications to keep up with what you, our members, want.
Ongoing, we are updating all of our ATMs to include modern features and functionality. Machines are now touchscreen, so you can push the right button the first time (those with glasses know what we mean). The new machines are programmed to accept chip cards so inserting your card is easier. Most importantly, based on your feedback, we are adding deposit capability to select ATMs. This deposit capability is new and improved and no longer requires an envelope to process your deposit. We will complete our refresh in early 2020.
We also expanded our mortgage offering over the last 12 months so that we may better meet your home financing needs. We introduced a No Closing Cost Mortgage and enhanced the online application experience, making it easier to apply and send us documents. Continue to watch what we do in 2020 as more is on the way.
We experienced historical deposit growth in 2019 by being a market leader whenever practical with our deposit rates. By offering a special 15-month CD rate, we returned profits to our members. Paying our members a higher return on this CD special, fits our philosophy of giving back to members versus putting those dollars to work in external investments.
In 2019, we continued to increase our presence in the community by participating in local events and fundraising walks for multiple organizations. We participated in a companywide food drive, pet supply drive and school supply drive. We surpassed our goal for our United Way Campaign, setting a company record. We donated $38,000 for Hurricane Dorian relief in the Bahamas. All of this leads to a healthier culture for the credit union, and increases retention, which ultimately benefits the membership.
In closing, I want to thank you, our members, for your support throughout 2019. We appreciate the comments you send us in your letters and survey responses. We are passionate about service delivery to members every day and you are the reason we love coming to work!