July 27, 2017 by Kim Lynn
SCCU’s Member’s Watchdog is a symbol of our commitment to protect our members and their financial interests. When we become aware of fraud that could potentially affect our members, we do our best to let you know as soon as possible and take precautionary steps to protect you and your accounts.
Whether it’s debit/credit card fraud, account fraud or identity theft, most of us have either heard about or personally experienced some type of fraud. Cyber-criminals are continually looking for ways to access computer systems and lure unsuspecting people into divulging personal information or being an unwitting participant in a fraud scheme; because of this, we must remain vigilant at all times. There are things you can do to protect yourself and safeguard your information.
Watch For Unsolicited Calls, Emails and Texts
First and foremost, be aware that SCCU will never request personal information (such as account numbers, social security numbers, birth dates or driver’s license numbers) through outbound phone calls, email or text messages that a member did not first initiate. What this means is that if you call us, we will ask for verifying information to confirm that you are who you say you are, however we will not initiate a phone call, text or email asking you to provide any personal information. If you receive an unsolicited phone call, email or text message – do not respond. When in doubt, contact our Member Service Center
to report suspicious activity.
Keep Your Contact Info Up to Date
Make sure we have your current address and phone numbers (including you cell phone number) on file. You may update your information securely through our Online Banking
at any time. This will help ensure we have the most current information available in the event we need to contact you regarding suspected fraudulent activity.
Maintaining an updated mobile phone number is critical in the event we detect unusual activity on your debit or credit card. Last year the credit union lost more than $1.6 million in unauthorized or fraudulent debit and credit card charges alone. We understand having your card blocked, even temporarily, can be a huge inconvenience, however if we cannot reach you when fraud is detected, blocking the card may be the only way to protect your account.
Don’t Share Passwords with Anyone
Make your passwords complex, meaning a combination of upper and lower case letters, numbers and symbols. Avoid using passwords that are easy to guess, such as your pet’s name or generic passwords like “password123.” If you believe your password has been compromised, change it as soon as possible. In the same way, do not share your Personal Identification Number (PIN). If you believe your PIN has been compromised, change it as soon as possible. This can be done at any branch or ATM
, or by calling SCCU’s card activation line at (888) 314-6005.
You have heard the saying, “If it seems too good to be true, it probably is.” Never accept money from a stranger in return for a fee. You may find yourself a victim of fraud, having to repay thousands of dollars for a returned check or, worse, being an accessory to a crime. Accepting funds from someone you don’t know and forwarding those funds to a third party may be considered money laundering, even if you were not aware of your involvement. Remember, if it seems too good to be true, it probably is.
Last But Not Least, Monitor Your Accounts
Monitor your accounts often and report any unauthorized or suspicious activity as soon as possible. Remaining vigilant and keeping your contact information up to date and your password secure are just a few things you can do to protect yourself from being a victim of fraud.